Donovan Thomas Email & Phone Number

Lacey, Washington, United States

As an IT Support Associate, it's my job to support users with technical troubleshooting and issues related to IT. I troubleshoot laptops, printers, scanners, and any supported Amazon devices. I also monitor network connectivity and provide first responder support for routers, switches, and firewalls for amazon. I assist the Support engineer in troubleshooting and validating issues related to the network and user devices. I manage IT hardware assets, ensuring equipment is properly allocated, serviced, and if needed, repaired or replaced. Deep dive to understand current or new technology to support operations.

Jblm, Wa

As a IT Assistant Manager, I was responsible for the communication of seven companies, end-user support, mobile networks, and company mobile devices. I ensured only machines configured with proper software and security could connect to the mobile network, to minimize impact to the company network. End-user were provided access to company resources and peripheral devices.

Camp Humphreys, South Korea

The RNEC Cyber Security Division was responsible for maintaining the integrity of the network throughout the Korean Peninsula. As IT assistant manager, my role was to ensure all foreign officials accessing or requesting access to the network followed IA policies and procedures. I handled requests for VPN access and privileged level permissions

Jblm, Wa

As lead systems administrator it was my job to maintain all the computer systems in the company network as well providing user support. I enabled communication between four companies by ensuring all systems remained in compliance with the Director of information management standards. I ensure end-users had access to company resources and peripheral devices.

Fort Gordon, Ga

Entry Level position where I learned how to configure windows software and hardware, Ciscos routing and switching, networking, DHCP, DNS, and VPN.

Lacey, Washington, United States

This academic program enabled me to deploy virtual machines, configure DHCP, DNS, GPOs security groups, and load balancing. My team was tasked to configure a virtual network and configure a weather app using Powershell. Manage applications using Azure.

Associate Of Science - As, Computer Software Engineering

Activities and Societies: Ongoing ProjectsOngoing

Certificate, Computer Software Engineering

Microsoft Software & Systems Academy, Computer Science

Certificate In Computer Technician, Information Technology

Windows Configuration, Server 2016, VPN, Hyper-V, GPO, Network Security, Hardware components.

High School Diploma, General Studies