Donovan Grant Email & Phone Number

New York City Metropolitan Area

• Manage and brings out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment.• Monitor ramp to ensure compliance with AA guidelines, customer expectations and FAA regulations. • Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional Customer service, resulting in employee and customer safety and well-being. • Establish team and individual goals in support of departmental and company objectives, coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors. • Periodically audit the ongoing safety and reliability of the operation by conducting self-audits, observations, root cause investigations and other related safety engagements. • Coordinate and assist with the development, refinement and implementation of the ramp plan as needed for a safe environment.• Monitor terminal leasehold areas to mitigate any safety, security, or operational concerns. • Current development and execution of Crew Cheif empowerment and incident reporting.

New York, United States

• Create, manage and coordinate station activities with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation. • Create and update detailed safety inspections and review incident reports to identifies opportunities to minimize workplace injuries, accidents, and health problems. • Always maintain the highest standards of safety and able to bring out the best performance in the workforce through proactive employee engagement incorporating working environment. • Coordinate, schedule, review training activities with ramp department and maintain records. • Strong understanding of airlines customers service with the ability to read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, and aircraft loading manifest. • Responsible for the safety calculation of aircraft weight and balance using fuel load, bags, cargo, and passenger weights. • Effectively manage the workflow processes and ensure timely completion. • Responsible for hiring, coaching, training, and developing team members and staff.

New York City Metropolitan Area

• Ensure safe, efficient, and timely handling for all animal transports. • Load, unload and sort horses for export and import traveling to and from different states and countries. • Maintain compliance with Import/export regulations and duties. • Ensures Overall efficient and effective service center operations regarding pick-up and delivery of animals. • Assist with global vendor development and management. • Utilize technology to support ad-hoc Client requirement such as tracking/monitoring. • Create and standardize standard operating procedures and protocols. • Participated and supported in the development of the Import and export facility for the horses

New York City Metropolitan Area

• Coordinate station actives on and off site to ensure essential needs are met for a safe and efficient operation.• Able to monitor and assess the performance of new drivers and hell make improvement to bring out the best performance in the workforce through proactive employee engagement.• Cooperate and actively listen to what other people are saying, taking necessary time to understand the points being made, making it easier to assist or ask appropriate questions.• Fixed technical difficulties with devices and mechanical equipment’s.• Respond to OJI and accidents involving company equipment’s.• Identify areas for improvement in planning processes and systems implementing enhancement to increase efficiency and effectiveness. • Utilize strong analytical skills to interpret complex data sets, identify patterns, and provide actionable insight to leadership. • Report to management, all occurrences that may cause damage or bodily injury to any person or property.

New York City Metropolitan Area

• Troubleshoot and diagnose equipment malfunctions using electrical and hydraulic schematics with test equipment.• Promote a safe work environment, and comply with all company policies, procedures, and standards.• Constantly communicating with associates and management effectively regarding equipment conditions, issues, and recommendations.• Respond to emergency service calls as well as accidents involving ground support equipment.• Comply with all federal, provincial, municipal, airport authority, municipal, and state requirements.• Maintain Company equipment; kept in clean, orderly, and functioning condition.• Liaise with the Port Authority, and other departments to get equipment inspected. • Conduct familiarization tour that covers our different facility, space, functions, and systems.