Donovan Dillon Email & Phone Number

Denver, Colorado, Us

Route provides business growth consulting services to owners and leaders -- helping clients determine and execute high probability growth paths using the Route Growth Framework: 1. Identify potential growth paths (marketing, sales, operations)2. Determine process changes required to support each path; 3. Model, simulate and validate the efficacy of each path;4. Choose high-confidence path(s). 5. Implement/measure/optimize the chosen path(s).Route assists clients throughout the process — from developing integrated sales, financial and operations strategies; to modeling, simulation, analysis and optimization of each strategy; plus execution risk mitigation.

Frisco, Texas, Us

Aezion provides custom software development, business intelligence, and private cloud solutions to businesses in finance, healthcare, manufacturing, ecommerce, communications and other industries backed by The Aezion Promise and Performance Guarantee. Clients choose Aezion for mission-critical and innovative solutions, and assistance with rescuing projects. As Chief Operating Officer my responsibilities include:- Defining and facilitating strategic planning and organizational alignment processes; - Defining and institutionalizing core operating processes for customer acquisition and lifecycle management, software development and delivery, and employee performance management;- Defining and managing contract framework for full range of development and managed services offerings;- Defining brand, messaging and providing brand stewardship;- EOS Integrator, advisor, mentor and coach.

Philadelphia, Pa, Us

Responsible for West Division proactive network expansion process, portfolio and partnerships.

We view apps — websites, web apps, native and hybrid apps — as canvas for interactive stories. Great apps deliver designed experiences, fulfill expectations and connect users to your larger, shared story.Our solutions include message-first Minimum Viable Product (MVP) Applications and Business Builder Websites that help you connect with users, and grow your business.https://www.getxcentric.com

Ad Giants is a Marketing Services company specializing in software-based services and creative solutions that improve sales and marketing effectiveness. Our mission is to empower sales and marketing professionals and distributed Brands with effective marketing and sales tools, creative and professional services, turn-key fulfillment, and responsive customer support. Our offerings include web-based brand asset management and demand generation Software as a Service (SaaS) tools, plus creative and professional services.Accomplishments:• Defined and implemented strategy to transform core digital asset management capability into a full-service marketing on demand ecosystem;• Definition efforts included development of business and operating model, technology architecture, product portfolio and customer/partner acquisition approach required to realize strategy; • Implementation efforts included directing platform architecture and system development, creating fulfillment partner economic and contractual models, recruiting/building out fulfillment partner network, product development, and defining economically-optimal demand generation strategies. • Architected and executed content marketing, lead generation and business development efforts that achieved notable small business, enterprise and Fortune 100 acquisition and partnership results.

Us

As department head, my charge was two-fold: (1) Assist Enterprise sales growth through product improvements, increased buyer awareness, and lead generation; (2) Improve Marketing performance and contribution to corporate success. Accomplishments:• Improved Broadwing visibility by leveraging low-cost industry press and analyst briefings, executive interviews, speaking engagements at key industry conferences, selective advertising and press releases.• Launched new industry-recognized MPLS, VPLS and Managed Services offerings, and enhanced existing voice offerings.• Instituted product profitability models, pricing management processes, market analytics, demand generation and sales support programs.• Improved performance of the Marketing department through coaching, creation of insightful and actionable analytic and reporting processes, and tools to empower self-directed activity at individual contributor level.• These efforts contributed to identification, targeting and conversion of high-value prospects, overall profitability improvement, significant growth in cross-selling revenue, Enterprise sales success in moving up-market, and eventual acquisition by Level 3 Communications where I led the marketing merger integration team.

Broomfield, Colorado, Us

Led the product marketing effort for Level 3’s 3-Tone Enterprise Voice over Internet Protocol (VoIP) initiative:• Instituted systematic demand generation capability including establishment of marketing information and analytics foundation based on DNB Market Spectrum platform.• Directed market-level segmentation, targeting and positioning exercise to identify competitive segments and associated prospects for each 3-Tone Business market.• Coordinated local and national awareness and event marketing efforts for the (3)Tone Business VoIP product.• These efforts contributed to significant sales growth in 6 months; and, the product was subsequently subsumed by the general VoIP offering.

Herndon, Va, Us

As Head of Marketing I was responsible for driving profitability improvement through strategic marketing. I contributed to this effort through the following actions:• Defined and implemented innovative “Go-To-Market” approach that integrates field marketing teams, market/customer analysis, offer matching, lead generation, lead delivery, and lead disposition management into a single integrated system that enabled tight alignment of sales activity to market management imperatives.• Developed comprehensive analytical model that produces integrated customer economics by product, channel, and market. Model provides actionable insights including: (a) profiles of profitable customers by market and acquisition channel, (b) economically addressable prospects by market, (c) sales force sizing to cover economically addressable prospects, (d) identification of key cost drivers and their relative impact on customer profitability.• Leveraged Telco network/system/process knowledge, business judgment and team-building skills to define and drive development and successful implementation of an industry-recognized revenue assurance platform.Apart from my role as Head of Marketing, I also served in the following capacities:• CEO’s delegate to White House/FCC–sponsored Network Reliability and Interoperability Council (NRIC). This effort included organizing and coordinating Allegiance participation as Chair of the Broadband Focus Group, and participant in several others.• Upon acquisition of Allegiance Telecom by XO Communications, I served as XO VP Product Marketing and led the Product Marketing Merger Integration Team which drove the integration and optimization of the combined product portfolio.

TeleFeatures was formed to enable direct end-user control of the delivery of telemarketing calls to their telephones. As one of three partners in the venture, my contributions included: business strategy and operating model development, product definition, network/systems architecture, vendor selection, and equipment engineering. We secured a U.S. patent for the technique, produced a working prototype, but struggled to attain funding during the post-911 economic down-turn. I was recruited to Allegiance Telecom during the fund raising process.

Dallas, Tx, Us

I was appointed head of Wholesale Marketing for ATT/SBC after the SBC acquisition of Southern New England Telephone. My responsibilities included direction of local wholesale marketing, product management and interconnection strategies, implementation of FCC Section 271 Checklist items and associated CLEC support requirements. I contributed to ATT/SBC success through the following actions:• Leadership of 120 employee SBC wholesale marketing and product management organization generating over $1B of revenue. This included defining, developing, and deploying new local wholesale products including Project Pronto-based wholesale xDSL offerings; customer support – including developing and delivering product documentation/collateral, and training; tariff filings; and negotiating and managing interconnection agreements.• Key contributor to SBC corporate Reciprocal Compensation containment initiative. Outlined, championed and executed multi-faceted game plan to achieve objectives. Defined, negotiated and executed pattern-setting Reciprocal Compensation agreement with major CLECs. Initiative resulted in expense reduction of several hundred million dollars, with <5% deviation from corporate target.

Paris, Île-De-France, Fr

VP NETWORK PRODUCTS, SNET NETWORK SVCS; NEW HAVEN, CT — MAR 1997- AUG 1998• Led Federal Telecommunications Act Implementation Team. • Delivered over 400 Resale, Unbundled Network Elements, OSS access products and comprehensive CLEC training and support programs, within 18 months to comply with Telecom Act requirements.• Served as company Expert Witness and provided witness support in several State of Connecticut Department of Public Utilities Control docketsDIRECTOR - NTWK ARCH, SNET NETWORK SVCS; NEW HAVEN, CT — NOV 1992-MAR 1997As SNET chief network architect, my role was to assist in setting and implementing the Company’s network technology strategy and tactics. Contributions:• Authored“I-SNET” Technology Plan ($4.5B Full Service Network / broadband modernization initiative).• Defined and directed reliability analysis of telephony services on Hybrid-Fiber/Coax loop plant.• Defined and directed PSTN optimization/consolidation analysis and instituted Life Cycle Cost approach to digital switch procurement resulting in over 50% reduction in digital switching costs.• Represented SNET in Triennial Re-prescription filings with FCC, prepared testimony, provided witness support and formulated responses to regulatory inquiries in state dockets.STAFF MANAGER, SNET NETWORK SVCS; NEW HAVEN, CT — AUG 1986-NOV 1992My early career at SNET is characterized by a series of engagements centered around new, difficult and often intractable technology problems, plus Company representation in associated spheres. Challenges and successes include: finding ways to “bend” the network to satisfy new/unique customer needs; developing economic strategies to deploy emerging technology in support of marketing and operational requirements; providing witness support and formulating Company responses to FCC/regulatory interrogatories and other regulatory inquiries; represent SNET in local, national and Bellcore technical forums.

B.S., Computer Engineering

Electrical Engineering