• Spearhead end-to-end hiring processes, ensuring top talent joins our growing team.• Design seamless onboarding programs and professional development initiatives tailored to our creative culture.• Foster a collaborative, inclusive workplace where employees feel empowered to thrive.• Implement tools and frameworks to align individual contributions with company objectives.• Keep Kinfolk compliant with labor laws while developing progressive, employee-first policies.• Nurture Kinfolk’s unique identity by integrating our streetwear ethos into HR practices.

• Managed the complete life cycle of the recruitment process from scheduling, interviewing, and onboarding new staff.• Organized and conducted 35 interviews, hiring three new team members within a month.• Partnered with various departments, from staff to management, to ensure smooth onboarding and training.• Proactively identified gaps in processes to create a more seamless and efficient work environment.• Audited, organized and processed client accounts, sales, assistance, and customer service. • Planned company events and executive gatherings.• Assisted any client needs to provide high-quality service while upholding company standards and values to ensure customer satisfaction.• Responded to emails and phone calls a day from clients for customer support and solutions.

• Conducted extensive market research to understand current trends and user preferences for online dating using competitive analysis.• Conducted in-depth user surveys and interviews with a diverse range of users to gather insights into their dating app experiences and expectations.• Created detailed user personas representing different segments of the app’s target audience.• Developed user flow diagrams on Figjam to map out the user journey, focusing on ease of use and intuitive navigation.• Created wireframes for key screens, including the profile setup, match browsing, and messaging interface.

• Provided advisory services, such as tax, audit support, and financial consulting, tailored to the understanding of client needs/specific financial position.• Managed multiple projects in a fast paced, deadline driven environment to complete deliverables efficiently and timely.• Analyzed and reviewed financial documents to identify discrepancies, ensuring tax compliance and accuracy.• Built and maintained strong client relationships through effective communication, enhancing client satisfaction to maintain retention.• Supported business development by analyzing client profitability during the engagement and re-engagement process such as drafting engagement letters, reviewing budgets, and proposing initial fee estimates.