Donovan R. Email & Phone Number

Ridgeland, Mississippi, United States

-Troubleshoot VOIP-related issues, including call impairment, audio problems, and feature changes.-Utilize Webex and Broadworks to manage user accounts, reset voicemail pins, set up call forwarding, create schedules, and perform device identification.-Provide step-by-step guidance to customers on utilizing phone systems effectively.-Regularly update.

• Train new Stockmen on how to complete their assigned tasks
• Build, repair, and price furniture
• Maintain the interior of the store by performing janitorial duties and keeping the warehouse organized
• Assist other associates with tasks such as stocking shelves, building aisles, unloading the trucks, order products, setting displays, and taking inventory.

Andover, Massachusetts, United States

• Input calibration tools into the Global Recall/Indysoft calibration system
• Utilize SAP to perform incoming inspections, ensuring materials met the required specifications.
• Document defects found during the inspection process and communicate said defects to suppliers
• Write procedures detailing how the sites calibration tools should be handled and distributed, and for how to use SAP and the calibration system
• Automate SAP’s Q-Note creation process by creating a program in Visual Basic that sent the necessary information from Excel to SAP.

United States

• Perform maintenance on desktop computers, laptops, iPhones, tablets, and time clocks
• Maintain the departments workspace by regularly taking inventory, organizing equipment, updating software, and making ethernet cables.
• Provide troubleshooting assistance and document the steps taken to troubleshoot various issues.