Donovan R. Email & Phone Number

Ridgeland, Mississippi, United States

-Troubleshoot VOIP-related issues, including call impairment, audio problems, and feature changes.-Utilize Webex and Broadworks to manage user accounts, reset voicemail pins, set up call forwarding, create schedules, and perform device identification.-Provide step-by-step guidance to customers on utilizing phone systems effectively.-Regularly update customers on issue resolution progress, ensuring transparent communication.-Conduct extensive research and collaborate with team members to identify and resolve complex problems.-Assist with help desk tasks, such as transferring customers to the appropriate department, addressing billing inquiries, and handling customer complaints.

•Train new Stockmen on how to complete their assigned tasks•Build, repair, and price furniture •Maintain the interior of the store by performing janitorial duties and keeping the warehouse organized•Assist other associates with tasks such as stocking shelves, building aisles, unloading the trucks, order products, setting displays, and taking inventory.

Andover, Massachusetts, United States

• Input calibration tools into the Global Recall/Indysoft calibration system • Utilize SAP to perform incoming inspections, ensuring materials met the required specifications.• Document defects found during the inspection process and communicate said defects to suppliers• Write procedures detailing how the sites calibration tools should be handled and distributed, and for how to use SAP and the calibration system• Automate SAP’s Q-Note creation process by creating a program in Visual Basic that sent the necessary information from Excel to SAP.

United States

• Perform maintenance on desktop computers, laptops, iPhones, tablets, and time clocks• Maintain the departments workspace by regularly taking inventory, organizing equipment, updating software, and making ethernet cables. • Provide troubleshooting assistance and document the steps taken to troubleshoot various issues.