Execute requirements set forth in the Global Supplier Management Policy and Third-Party Oversight (“TPO”) Standards to provide oversight of third-party engagement(s) for external vendors across various departments. Responsible for managing the full life cycle of vendor engagement, starting with onboarding into the corporate tools, through steady state and offboarding. Act as responsible business representative regarding all TPO requirements over the life of the supplier engagement(s) * Work with the Global Supplier Services (GSS) Broker team to during the onboarding of new engagements including nature of service, data types to be shared with vendor, vendor application details, etc. * Establish and maintain partnerships with internal business owners and interface directly with external vendors * Provide supplier performance management details over the course of the engagement as per TPO policy * Provide supplier exit plan details as per TPO Policy * Perform an annual recertification of all reference data over the course of the supplier engagement * Participate in any Supplier Control Assessments run by the Supplier Assurance Services (SAS) team as the line of business representative * Proactively raise any changes/amendments to supplier engagements and manage through COMPASS process to reflect updates * Perform invoice and payment reviews and approval as needed * Participate in contract negotiations and renewalsPerform duties and responsibilities as an Application Owner, including: * Follow CIB’s Permit-to-Build and Permit-to-Operate control processes outlined in Technology Development Rulebook that guides successful application onboarding * Ensure all aspects of running and maintaining an app are compliant with JPMC policies and procedures * Monitor changes in JPMC policies and procedures and ensure application adheres to any new guidelines * Accountable for application compliance with JPMC controls

- Oversee the Bank's vendor management program. This includes the oversight of Vendor management processes, system administration, standards, and metrics/reporting. - Oversee the vendor application that manages the workflow for new and existing Bank vendors. - Manages the software tool that contains the Bank's vendor contracts and supporting documentation as per the Bank's vendor management policies. - Work with all Bank divisions in ensuring their vendor documentation is properly boarded into the vendor application, is up to date and is accurate. - Recommend new enhancements and process efficiencies in the vendor management lifecycle. Provide reporting oversight on vendor agreements, contractual spend, renewals. - Work with various Bank departments on training and general oversight on vendor management policies and procedures. - Review select contracts ensuring key elements of the Bank’s vendor policy are incorporated. Work with Bank departments in ensuring vendor contracts and supporting documentation is properly maintained in the Bank’s image archive application.- Identify risk elements in the vendor management process and define vendor risk governance. Facilitate regular communication concerning vendor performance and risk trends. - Define vendor contract standards working with the Legal and the Risk divisions of the Bank. This includes adhering to compliance with State and Federal regulations. - May guide Bank department managers with respect to laws, rules and regulations. Develop RFP, RFQ, RFI procedures. - Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.

- Oversee all vendor management functions to reduce risk, eliminate waste, reduce costs and improve operational performance for company. - Create policies and procedures to gauge vendor risk levels. - Negotiate pricing, legal, and KPI terms on master service agreements of $3M and higher. - Consult senior leadership in vendor selection and optimization issues.

Responsible for supporting the execution of the Vendor Risk Management program. Supports Vendor Risk Management and Enterprise Risk Management (ERM) in ensuring that third party vendor contract standards and due diligence controls are met. Acts as a primary interface for identifying and analyzing contract scope, issues, compliance and other Bank requirements. Assists internal business partners in managing third party relationships and tracking of vendor risks. 1. Uses independent judgment and discretion to identify, analyze and summarize contract issues or key points ensuring compliance with Vendor Risk Management policy, laws and regulations.2. Contributes to the development and implementation of Vendor Risk processes, tools, policies, standards and procedures in alignment with the Enterprise Risk Framework program.3. Ensures contract due diligence controls are met; monitors adherence to vendor risk policies and standards.4. Ensures compliance with vendor risk program, assisting business units or owners in meeting program requirements, and reviewing all regulatory requirements.5. Reads and interprets legal verbiage for vendor contracts and identifies opportunity and recommends changes, as applicable.6. Maintains vendor contract database and onboarding of new third party contracts.Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti- Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)

- Managed third-party vendor relationships touching all lines of business- Organized and led vendor engagement meetings with key stakeholders representing numerous lines of business including but not limited to: compliance, legal, operations, post-closing, production and servicing- Focused on risk mitigation, due diligence and governance of third-party vendors- Co-led onsite audits of vendors to ensure vendors followed their own policies and procedures, and adhered to federal regulations- Authored post vendor onsite risk assessment of vendors, highlighting low, medium and high levels of risk identified during the interview- Assisted in preparing audit data for the CFPB and state regulators- Consolidated vendor relationships from recent mergers and acquisitions- Wrote service level agreement (SLAs); created vendor scorecards to track key performance indicators including but not limited to turn times, communication, internal customer complaints and vendor expenses- Reconciled vendor invoices to ensure fees complies with the terms of the contract- Authored vendor polices to ensure the enterprise met new regulations over vendor oversight- Negotiated and approved pricing proposals, statements of work, master services and non-disclosure agreements- Co-wrote standards for vendor tiering that allowed the company to prioritize vendor oversight- Developed monthly reporting that identified vendor risk from an operational and financial perspective- Organized and led the rollout of vendors impacting multiple departments- Consulted department stakeholders, including C-Suite and EVPs on adding or eliminating vendors, and volume allocation

- Managed team of 7 employees in three different divisions- Created proprietary products targeting market needs- Contributed functional expertise in program management, business process consulting, requirements analysis, and information technology system deployment- Counseled team leadership on product design, marketing strategy and channel management - Identified underpriced products and services- Analyzed loan portfolios to identify potential toxic assets- Monitored call and production volumes; expert level knowledge of credit, flood, fraud products, income tax verifications, auto valuation models and social security verifications

- Presided over the company’s affiliate business unit which averaged $4M in annual revenue- Decision maker on all key business unit initiatives- Leveraged company technological solutions to form new strategic partnerships and maximize revenue- Coordinated with IT on prioritizing XML based (MISMO) integrations- Facilitated and managed the implementation of strategic partners- Wrote and presented division annual sales and marketing plans to company stakeholders- Reported to the leadership team status of revenues generated from the business unit- Functional knowledge of the lending process, Fannie Mae (FNMA) guidelines, loan quality initiatives, FCRA and RESPA

- Responsible for $1M book of business- Obtained new business from small to large sized firms- Cold called by phone and in person visits- Sold 3 of the company’s top 20 customers- Up-sold new products to existing customers- Recovered lost business- Tracked clients and contact rates using CRM programs such as GoldMine