After over 20 years of experience in the technical sales and support industries, I have learned that troubleshooting is, overall, a process of both learning and teaching. If done correctly, using the tools of experience and logical processes, a problem can be resolved while providing knowledge to all those involved. I have found that these traits can apply to both technical support and business developmentand growth.• Planning – Using a grant from the Daily News; planned, purchased and built a full classroom computer lab and media lab for the University of Anchorage Alaska, Journalism Department. Helped create distance education courses for the UAA English Department, using the Blackboard system, websites and chat rooms.• Growth – As web hosting support administrator, I spearheaded the purchase and transfer of the company Digital Rage to Matanuska Telephone Association, increasing the number of hosted sites from 220 to over 400.• Solutions – As a Computer Lab Manager, Level 2 Support and IT Support it has been necessary to diagnose and troubleshoot technical problems with available information, by following the logical processes towards the root of the trouble.• Teaching – I have taught Microsoft Office User Specialist courses for business owners,Specialties: University politics and structureTechnology trends and reviewsTechnical support and manual writingWeb hosting support
Listed skills include Technical Support, Troubleshooting, Windows Server, Servers, and 29 others.