Don Pack, Cia Email & Phone Number

Saint Johns, FL, US

Jacsonville, FL

Managed corporate services and business continuity for 14 field offices statewide. Reduced annual operating budgets 13 consecutive years, including previous regional position. Also reduced operating costs for corporate business partners by performing field office projects on-site. Improved corporate/field office relations by intorducing teamwork approach.

Administered and coordinated the activities of the IT, Budget, and Facility & Office services departments in the south Florida region. Substantially decreased costs by implementing process improvements and eliminating the use of contractors. Improved customer satisfaction to 97%. Headed the coordination activities of office relocations.

Professionalized the Internal Audit staff by recruiting highly qualified auditors and redirecting the department's efforts from strictly compliance testing to include a blend of financial/operational auditing.

Managed a team of internal consultants which reviewed and corrected out-of-control processes. Proposed the reorganization of a loan servicing function that resulted in a $2.6 million annual cost savings and a more efficient operation.

Directed the Internal Audit function with a staff of 23 financial/operational and IT auditors. Developed a risk analysis model to assess audit areas and assist in preparing annual audit plans. Established a formal regulatory compliance program through the development of a compliance manual and an ongoing compliance refiew function.