Proactively supervise the overall health of customer environments and work directly with the customer and relevant internal teams to resolve critical issues or outages, ensure upgrade readiness, make upgrade recommendations, and communicate details on new features.

• Played instrumental role in defining quality practices from designing, creating workflows, and adding new roles allowing for professional growth in QA team members. Prioritized and managed intake of new streams of work into the QA pipeline to ensure all deadlines were met.• Worked closely with 10-member, Development and Support Teams to prioritize automation by getting buy in and putting forth a vision for highly automated environments, code deploys, unit tests and functional tests to cut down wasted time on setting up and troubleshooting environments. Typical overhead and lost time was a day, that was minimized to 35 minutes. • Created customer incident intake and triage processes which allowed the web support team to search for known issues to support customers quicker. New bugs flowed into new triage process created to get bugs to correct engineering team faster.• Questioned status quo to see how all teams could improve. Greatly improved inter-team communication and status tracking of bugs to keep stake holders informed and enable check points to discuss open issues and priorities. • Created quality reports consisting of KPIs on Time in QA, Find/Fix, Escaped Bugs, and items sent back to development. • Mentored and developed junior staff members into high performers. Typical test cycle lasted 3 weeks from specification to release and was conducted in iterative sequence requiring close coordination among development, business analyst and QA teams.

Certified PADI, SSI and SDI instructor to train recreational divers of all levels in essential skills to dive safely. Certified as an SSI and TDI instructor to teach students to go beyond the recreational levels to include deeper and decompression diving with gases including Helium and up to 100% Oxygen for accelerated decompression. Plan logistics and conduct dive excursions for 2 - 30 people that range from local weekend trips, cross country trips, and international destinations such as the Caribbean.

• Served as Head of Quality Assurance charged with managing automated and manual testers, overall quality of web-based SAAS component editor and microservice API back end. • Define corporate quality KPIs and report to the Board of Directors. Owned bug triage process as first tier technical contact to identify and clarify bug reports and to protect developers from interruptions.• Built team of 2 automation engineers and manual testers. Worked with development managers, scrum master and product owners on product roadmap, schedules, and team composition. • Charged with leading offshore team of QA engineers in validating releases of software used by large institutions.

Bringing about the next evolution in application delivery at Russell Investments by helping teams bring code to production faster with test automation, eliminating manual processes and keeping a focus on agile methodologies.Additionally leading the Quality practice at russell ensures Quality Assurance is consistent across teams and that skills, lessons learned, techniques, and tools are shared with all.

As the Manager of Quality Assurance I direct the implementation of software quality assurance policy and methodology for IT projects, and oversees outsourced QA compliance by managing a team of Software Quality Analysts and by negotiating procedural changes with other Russell organizations and their suppliers in and outside of IT.

At Russell I lead and manage a highly profession team of 4 QA Engineers that work closely with developers and the different users in the several business lines in Russell Investment Services to deliver quality applications used in-house by traders, portfolio managers, operations, and others.

As the Lead QA Engineer at Russell Investments I helped define testing standards, hire and train an ever growing test team, assist in providing 24/7 support for in house developed applications, direct testing efforts as well as general applications used for institutional trading, portfolio management, quantitative analysis and reporting.

At Microsoft I tested custom ASP.NET/MS SQL Server applications used by the Information Technology Group internally. Most projects were short duration and either patches or upgrades to existing production applications.

While working as a Quality Assurance Engineer I was responisble for the overall quality of Windows & Linux VPN clinet software, customer facing provisioning portals, UNIX based VPN server software and the overall custom Debian Linux platform for VPN appliances.

While working at Corporate Express I created scheduled and ad-hoc reports queried from the production inventory and sales databases for sales representatives and executive management.

Worked as a Japanese translator on several overseas US Army missions.