Don Powell Email & Phone Number

Washington, DC, US

• Oversaw US Naval Supply Systems Command (NAVSUP) Application Hosting Service Delivery & Operations for 24x7 DISA hosting of NAVSUP production applications with US Navy global & afloat users/customers & NAVSUP Business.
• Teamed with DISA’s IT Service Management (ITSM) project team to provide NAVSUP with ITSM framework products & services.
• Daily oversight of NAVSUP's DISA Global Service Desk Tickets, Maintenance Windows, Patch Schedules (OS, Database, Cybersecurity/HBSS), Change Requests, & Capacity Performance, & Tech Refresh Schedule.
• Oversight of hosting environment incidents & outages - champion timely production issue resolution &/or recovery efforts.NAVSUP's primary mission is to provide U.S. Naval forces with quality supplies and services..

Washington, DC, US

Oversaw IT Services (ITS) project the largest Organic Labor project in NAVSUP BSC. The ITS project provides IT & Cyber/IA operational support services not provided by the NMCI contractor for maintaining & sustaining NAVSUP BSC IT infrastructure & environments supporting Fleet operations; NAVSUP projects; and NAVSUP BSC development & test environments. I.

Washington, DC, US

• Oversaw Next Generation Enterprise Network (NGEN) Application Hosting Services (AHS) for hosting of 24x7 NAVSUP production applications with US Navy global & afloat users/customers.
• Teamed with HP Enterprise Services to champion NAVSUP’s NGEN AHS Operations & Services, and ITSM Processes & Products; Trouble Tickets, Change Requests, HBSS, Patching, Server Scans, SAN Storage, Capacity Trends.
• Lead geographically dispersed Navy & contractor teams of various IA & IT disciplines with day-to-day sustainment operations - Coached cross-functional teams to accomplish NAVSUP business goals (focus-oriented/results.
• Oversaw Cyber Security compliance with Host Based Security System (HBSS) Policy enforcement & Host Intrusion Prevention System (HIPS) tuning.
• Facilitated incident communications (phone, text, email), ensure appropriate information is exchanged with leaders & stakeholders.
• Ensured Continual Service Improvement with NGEN AHS & data center.

Washington, DC, US

Evaluated internal IT processes to facilitate discovery of opportunities to optimize IT service delivery & management. Authored a Performance-based Statement of Work (SOW) – Monitored, oversaw, & validated ITIL contractor. Developed & implemented IT Environmental Infrastructure & Operations Management Charter based on ITIL & ITSM to formalize.

Washington, DC, US

Interpreted CARS & Navy Legacy Network Reductions policies & developed strategy for continued delivery of NAVSUP hosting services. Captured NAVSUP IT business efficiencies (labor/non-labor) resulting in a 90% reduction of NAVSUP IT Infrastructure (data centers/networks/servers), & improved processes to support new hosting requirements without additional.

Washington, DC, US

Originated & articulated high-level command strategy & detailed POA&Ms for NETWARCOM approval of NAVSUP Excepted Network architectures. Originated & championed NAVSISA IT Infrastructure Asset Lifecycle Management Plan & IT Infrastructure Budget Submissions requirements to NAVSUP CIO & NAVSISA executive leadership. Review/analysis/approval/oversight of all.

Washington, DC, US

Oversaw NAVSUP T1 Circuit requirements. Supervised contractor resource - ensured proper circuit documentation was in place. Provided review & approval of billing. Identified communication surplus & reduced NAVSUP costs by 50%.

Washington, DC, US

Teamed with the server & network admins to develop a plan & detailed HW specifications (Servers, SAN, Network & Firewall) to lower the physical server footprint. Oversaw the procurement of new servers, VmWare & Storage Area Network components to establish a new Virtual Infrastructure Environment for hosting NAVSISA production, development & test.

Washington, DC, US

Primary focus was unique IT Service Requests requiring intensive management emphasis & scrutiny to transition new technology pilots to a stable & secure production environment. Improved business leadership understanding of IT with development of; IT Services Rate Card, HW/SW Tech Refresh Plans, & IT Pilots to IT Production Plans. Established improved.

Washington, DC, US

FY06 & 07 NAVSUP Defense Messaging System (DMS) Support & Transition Project of 2 FTE labor and separate Navy command support agreements for NAVSUP enterprise DMS hosting for UNCLASS DMS, quarterly on-site CLASS DMS support, Full time Technical & Help Desk Support for both UNCLASS & CLASS DMS. Developed a detailed migration plan to move to Pax River, MD.

Washington, DC, US

Supported NAVSUP customers worldwide in all aspects of DOD/Navy Information Assurance (IA) & Information Security (INFOSEC). Provided leadership for 20 functional & technical resources supporting mission critical IA/INFOSEC operations & policy enforcement. Improved teaming, working conditions, employee morale & motivation by; mentoring team leaders &.

Washington, DC, US

Successfully executed several Navy Marine Corps Intranet (NMCI) transition projects crossing a myriad of applications, departments, geographic locations, & command lines - Rationalized a 80% cut in COTS products. Provided leadership & guidance to multi-disciplined teams - Resulting in expanded & improved NMCI knowledge, and establishment of roles &.

Washington, DC, US

Brought NAVSUP Enterprise Help Desk support in-house - eliminating annual contract with outside contractor - greatly reducing TCO with improved customer experience & NAVSUP business ROI.

Washington, DC, US

Oversaw several Local Area Network upgrades (Cabling & Router/Firewall hardware). The physical Data Center facility UPS was past end-of-life & required a tech refresh - Identified & procured industry best Data Center UPS - developed & coordinated plan with a myriad of teams to successfully cutover to the new UPS - oversaw monthly testing of the system.

Washington, DC, US

IT Capacity Planner & Configuration Manager for development & test and production servers (UNIX, WIN NT, Novell). Developed, coordinated, procured & implemented FY00 technical refresh of 40 servers. Established Continuity of Operations Program with Hot & Cold standby servers. Identified IT new & technical refresh server requirements for the command FY01 IT.

Washington, DC, US

I served as the A76 Most Efficient Organization (MEO) Team Leader for the IT department. The A-76 is a competition to determine whether IT activities can be done more economically by contract or government. I collected & analyzed extensive research on IT best practices to develop a IT department MEO Plan & Performance Work Statements for use in the.

Washington, DC, US

Desktop Support Team Leader, Novell Administration, Hands-on technical IT support (maintenance, repair, upgrade, & HW/SW tech refresh) and HW/SW configuration management of 1000+ desktop computers. Maintained a low team trouble ticket log. Achieved a 25% reduction of COTS & GOTS SW. Established a Novell distributed desktop environment - saved a myriad of.

Arlington, Virginia, US

Senior Systems Analyst for desktop computer, database & communications of the US Army Distribution Execution System supporting 800 worldwide sites (3 tier system - Mainframe to Mid-tier servers to CONUS & OCONUS Desktop computers). Successfully designed, tested, managed & coordinated a myriad of system software releases bringing improved GUI screen.

Arlington, Virginia, US

US Army - Active Duty (3 years), Active Reserve, IMA, IRR – Engineer Officer (21 Combat Engineer & 22 Topographic Engineer) CPT EN USAR (May 1981 to August 1994).- US Army Engineer Baltimore District civil works facility risk rating & recommendations for security improvements at 14 flood control projects.- Engineer Combat Developments - Well Drilling.

Arlington, Virginia, US

Successfully designed, tested, managed & coordinated a myriad of Maintenance Shop Floor System software releases with improved GUI screen displays & capability to print hardcopy inventory requests (end item, component, & kit sets) on the shop floor which increased production by 10% at each US Army Maintenance Depot.

Bachelor’S Degree, Geo-Environmental

Master'S Certificate It Project Management, Information Technology Project Management

Us Army Engineer Officer Basic Course Diploma, Us Army Engineer Officer Basic Course (Eobc)