Don Black Email & Phone Number

Rancho Cordova, California, Us

Rancho Cordova, California, Us

Rancho Cordova, California, Us

Sacramento, California, Us

Phoenix, Arizona, Us

Phoenix, Arizona, Us

A professional residential cleaning company known for it patent detail rotation system. Annual revenues exceeding $750,000

Phoenix, Arizona, Us

Lincoln, Nebraska, Us

Responsible for providing consulting to Institutions regarding best in class service and process regarding recruitment, processing and communication relating to admission, financial aid and student accounts: • Streamlined communications and marketing materials resulting in increased response rates and time frames for tuition deposits, housing deposits, registration, missing information letters, award notifications, loan processing, scholarship processing, work study processing and student account payments. • Implemented electronic process taking documents, scholarships and work-study administration to web based applications resulting in easy student process, just in time/real time communication, efficient data processing and decentralized decision process while maintaining centralized management control.

Us

Responsible for providing policy guidance and delivering industry critical training to educational institutions across the Unites States: • Repeatedly set delivery standards by achieving the highest training evaluation average scores

Arcata, Ca, Us

Working in an enrollment management model as part of the admissions team as well as registration team to promote customer service, increase enrollment and retention while improving graduation rates. Responsible for a professional staff of 22, aid budget of over $40 million and operating budget of $1.5 million and enrollment of 7000:• Implemented an electronic communications for Parents, Students and Teachers called HIPSTER• Redesigned and streamlined the awarding of campus based funds resulting in faster award notification and increased award acceptance• Designed and streamlined the institutional scholarship process resulting in increased enrollment of 20% of the target student population.• Improved operational efficiency resulting in faster award notification by 6 weeks and fewer student calls during peak processing.

Newberg, Or, Us

Director of Student Financial ServicesWorking in an enrollment management model as part of the admissions team as well as registration team to promote customer service, increase enrollment and retention while improving graduation rates. Responsible for both Student Accounts and Financial Aid professional staff of 17 with an aid budget over $35 million and an enrollment of 4500:• Implemented new tuition payment plan resulting in greater customer service, flexibility and faster collections of tuition and fees.• Improved process and communication of the collection of tuition and fee revenue ($30+ million) resulting in increased enrollment and retention.• Improved communication and processing resulting in award notification be out by March 1• Redesigned packaging model improving enrollment growth by 12% year over year while decreasing discount rate by 15%• Worked with academic departments to strategically grow three programs, music, engineering, and nursing by over 25%

Mba, Business

Ba, Sociology