• Collect and maintain confidential data of the Texas Workforce Commission.• Prepare appeal documents for digitization for use by team.• Register claimants and employers and respond to phone queries from the public.

• Register students for credit by exams through utilizing MISHELL student registration system and BOX; maintain confidential student records.• Manage workflow of incoming paper exams through data entry and scanning exams.• Provide excellent customer service through email and phone contact to resolve exam registration queries.

• Inventory confidential data for a Texas state agency.• Arrange and organize data by year.• Confirm data accuracy through coordination with colleagues.

• Utilized style guides, e.g., MLA, Turabian, AP, etc., per stakeholder specifications; Coordinate with Learning Lab colleagues about tutoring best practice.• Tutored English, history, writing, and ESOL at ACCelerator Learning Lab at ACC Round Rock campus.• Facilitated student learning and success through a mindful approach to tutoring—i.e., listening to understand, clarifying instructor’s assignment, and referring students to Round Rock campus Library Services as needed.

• Facilitated virtual and in-person creativity workshops for a community organization and individuals through proposal writing and content creation. Results included increased knowledge of computer literacy in the context of personal technology.• Provided archival digitization workshop for an individual and digitization service documenting personal and professional objects.• Contract archivist for elite internationally-focused organization; orchestrated detailed copy through research, metadata culling. Ensured history of well-known figure preserved accurately.

• Provided one-on-one coaching for underserved students studying for High School Equivalency (HSE) exams leading to performance improvement.• Implemented--in-person and online--literacy curriculum in four subjects: language arts, mathematical reasoning, science, and social studies. Instructor-led training.• Took and tracked student attendance, reporting updates to lead instructor.

• Orchestrated detailed copy through research, metadata analysis; increased access to business-critical content.• Met large, inter-governmental organizations' production daily deadline.• Tracked and communicate project progress through email, weekly meetings, and invoices.

• Managed expectations and clarified ambiguity about client information mobility for partners, Office of the General Counsel through strategic written and oral communications. Matters included Finance and Private Equity related matters.• Gathered and organized e-record requirements through coordinated communication on deadline and revised deadline. Tracked and monitored business processes.• Supervised 12 analysts on reviews of client-critical content via multiple channels including converged communications.

• Led successful completion of North American regional offices’ fileshare project with significant user design improvements, fostering team collaboration through remote training of international team. Results included increased sales enablement for Acquisitions department and Finance teams, among others.• Assisted with data integration and promoting computer literacy through a data governance framework to ensure continuity of company operations and profit; successfully liaised with diverse stakeholders, including those with computer science backgrounds.• Ensured technological enablement of SaaS cloud system through: technical writing; data organization; data migration; document review; writing Standard Operating Procedure (SOP) documents; tracking of project progress and consistent quality control.

• Drove museum goals through communicating, educating about Louis Armstrong and museum events via strong Facebook, Twitter, email blast SEO, significantly growing social media presence.• Led over 1,000 interpretive tours of a National Historic Landmark to diverse audiences.• Acted as a museum storyteller, listening to guests’ stories, relating to museum mission.

• Increased content transparency through application of file classification scheme on archives.• Maintained project flow through regular communication with archives and records staff.• Collegially worked in diverse, multicultural setting.