Don Ritter Email & Phone Number

Warsaw, Indiana, United States

I led sales operations for a $4 billion, 2500-person sales team. Within this role, I managed a variety of critical functions, such as sales administration, field training & development, and selling effectiveness programs. Additionally, I was accountable for driving key strategic priorities encompassing CRM & omnichannel strategies, sales compensation, revenue forecasting, analytics, reporting, product & selling skills training, and annual business planning.

I was brought on board to design, implement, and lead a sales administration team supporting a $1 billion, 1,200-person sales force. Within this role, I assumed a variety of responsibilities, such as managing sales compensation, setting quotas, designing analytics & performance metric programs, administering award programs, developing management dashboards, and implementing operational controls.

I directed the strategy and operations for a 170-person customer care team, managing multiple 24/7 technical support call centers and technical publications. Moreover, I oversaw product training for customers, as well as sales and service reps, ensuring compliance with global and FDA regulations. I assumed this role following the elimination of a previous position.

I managed the strategy, service offerings, and operations for a 400-person commercial operations team, fostering cooperation and alignment across supply chain, sales, marketing, service, and executive management. Additionally, I held responsibility for overseeing all order-to-cash functions, processes, services, and infrastructure.

I managed customer service, contracts, pricing, equipment logistics, and credit for three different business units. This involved overseeing pricing setup, monitoring contract compliance, resolving customer issues, and ensuring that capital equipment shipments and installations were flawlessly executed.

Bachelor'S Degree, Biology, Molecular Concentration

Accounting & Financial Management For The Non-Financial Executive Program

Sales Management Executive Program