I lead the communications cross workstream for Cloud Health & Reliability, an initiative under the Top X Program's Intelligent Customer Engagement - Customer Support & Delivery.

I lead the communications workgroup for the global Pride@SAP, an employee network group for LGBTQIA+ employees and their allies. 2021 marked the 20th year of Pride@SAP.

From Q1-Q2 2020, I established and operationalized the harmonization process of customer-facing RCAs for incidents involving multiple cloud lines of business and critical incidents. Our team is tasked to prepare consistent, transparent, and concise communications focused on the customer. I currently serve as senior reviewer supporting the process.

I lead the Cloud Engagement and Communications team in the Philippines. We are responsible for the monitoring and communication of critical reports to the field and SAP’s executive board regarding our cloud services. We collaborate with the different SAP Cloud Lines of Businesses, Global Cloud Services, and SAP Mission Control Center.Previously, I was a Cloud Escalation Lead for Asia Pacific and Japan as MoD during major cloud service interruptions to drive our process.

I lead the strategy and development of content and campaigns for the global Franchise for Cloud Excellence (F4CE) to showcase how it simplifies the cloud experience for our customers in the post sales process.

Established and lead the Marketing function of the Cebu Delivery Center in the strategy and implementation of internal communications, employee engagement, talent sourcing, client marketing, corporate marketing and strengthening of the Accenture brand. Spearheaded the delivery center’s 10th anniversary year-long campaign.

1. Internal Communications- Tailor, prepare, and execute communication plans for campaigns and activities of Technology, Operations, and Corporate Function entities in Cebu- Roll-out of Philippines-wide campaigns across workforces in the Cebu Delivery Center- Collaborate with entity marketing teams in executing specific programs and events for Cebu- Create hype for Cebu-specific events, accolades, and personalities through features on online publication portals2. Recruitment Marketing- Provide localized marketing support to recruitment marketing programs such as employee referral program, campus recruitment activations, campus facility branding, and other related events- Provide localized support for media relations activities3. Client Marketing- Preparation of client visit materials for Technology and Operations visits- Lead facility branding efforts for showcase rooms, bay areas, and production floors- Coordinate with client visit team and sponsoring projects for marketing related concerns to ensure a successful client experience in Cebu4. Brand Management- Ensure visual identity and brand guidelines are observed in all marketing collaterals5. Media Relations6. Marketing Support for Philippines' Japan Hub

I support the internal employee communications, client marketing and engagement initiatives of the Advanced Technology Centers in the Philippines’ Japan Hub.

Part of a management team that is multinational and multicultural; reports directly to the hotel General Manager and the Group Marketing Communications Manager to deliver the following:1. Promotions, Advertising, and Special Events- Planning and implementation of Marketing Strategies through Traditional Media (Print, Radio) and New Media (Social Media, Digital) for promotions of Food & Beverage, Rooms, new products and services- Create hype and increase visibility for the hotel and its promotions by organising special events for Sinulog, Valentines, Chinese New Year, Easter, Christmas and New Year’s — in conjunction with F&B and Room Promos- Monitor and conduct competitor check through site visits and media monitoring to ensure that the Hotel is at par with its visibility for the Hotel- Analysed the pricing strategies of the Hotel’s promotional rate in comparison to competitors and gave recommendations to concerned departments2. Media and Public Relations- Reestablish relationship with the Local Media and VIPs; achieve 10 media features every month as mandated by the President through press rounds, media gatherings, and timely dispatch of press releases for the hotel- Gain international and national mileage for the hotel by tapping opportunities for an exclusive feature- Protect and enhance the public image of the Hotel from negative reviews and publicity3. Administration of Department- Give direction, motivate, and supervise a team of 3 people (Assistant, E-Marketing Specialist, and Graphic Artist) to ensure SOPs are followed; - Ensure the timely deliverables on assignments, reports, and projects- Ensure that overall marketing expense do not exceed the budget and had 30-40% savings every quarter- Lowered the exhibit rate of the Hotel to P20,000 per week to be more attractive to exhibitors and increased bookings and revenue for the Hotel; - Tie-up with top financial institution for their Credit Card Reward Program

• Established the Marketing and Communications function by driving initiatives in brand management, media relations, copywriting, and corporate communications. • Spearheaded campaign to strengthen the brand and be top of mind to the target market.

Sales and Client Account Management- Contact prospective clients and setting up meetings — either within an office environment or in clients' homes or business premises;- Present proposals of the company’s life insurance, investments, and other financial products to prospective clients through careful assessment of the client’s financial condition- Reach quota of one new business every three months- Establish and cultivate lasting relationships with existing clients- Process and assist client requests regarding their financial plans

- Analyzes and monitors the movement of FMCG Inventory- Forecasting of next inventory purchase to match Sales Goals- Corporate Presentation for Internal and Management Committee use- Coordinates with Warehouse, Purchasing, and Marketing DepartmentsSpecial Project: Centralised Assessments, Requests, and Approvals (CARA)- Designing, planning, and execution of a central approval system through lotus notes for requests, orders, and purchases- Served as an online database and records holder for transactions and previous approvals- Closely coordinated with developer to ensure the User Interface and System worked smoothly

- Analysis of Operations Process- Documentation of Policies & Procedures- Audits actual practice with Policies & Procedures- Suggests improvements of existing processes