Donald (Don) Rossbach Email & Phone Number

4085 North 128Th Street, Brookfield, Wi 53005

Founded in 1928, , Lemberg Electric Company Inc. has grown to become Southeastern Wisconsin's largest employee-owned electrical contracting firm with over 180 employees and annual sales of approximately $35 million.As an Employee Stock Option Plan company (ESOP), every employee has a vested interest in efficiency and client satisfaction. We are motivated to operate lean: sharing resources among our five divisions, centralizing processes, and optimizing systems to control costs. We remain nimble, consistently improving to meet the efficient management techniques of industry leaders. We are driven by our mission: An employee owned company providing a quality experience for its employees, customers and community. Our partnerships are built on the foundation of our core values of safety, accountability, integrity, teamwork, customer service, and leadership while specializing in 24-hour electrical service for, signage, data communications, energy management and electrical construction. As the Senior Service Manager, my role and responsibilities are to oversee all aspects of sales, service and accountability for technicians, sales, and project management team members. I am responsible for developing annual sales budgets, sales growth strategies, market penetration strategies, and operational improvement programs for our service business.Our business relies upon our ability to anticipate day-to-day challenges faced by our clients and to innovate to that end. Through our service team we can provide reliability and mitigate the risk of downtime for our clients. We begin with a high-level approach, facing each challenge with experience, expertise and flexibility.

New Berlin Wi

Konecranes is a global leader in the manufacturing and service of industrial overhead cranes and lifting equipment. For over 80 years, we've been dedicated to improving safety and productivity of businesses in all types of industries, including manufacturing and process industries, nuclear and renewable energy, shipyards, ports and terminals. Our strength comes from our continuous commitment to provide equipment and service that people can trust, accompanied by innovative technologies designed to improve performance, reliability and safety in every part of business operations that involve heavy lifting. Our People and CommitmentOur people are not only committed to helping our customers lift their businesses, but each other as well. Establishing meaningful relationships and collaborating with each other, customers, and our distributors. The passion our employees have to make a difference and enhance the quality of the lives of those around them is what makes our people uniqueResponsible for workflow of all business processing related to activities for frontline sales support for both Region Americas electrics factory and engineered modernizations, marketing activities, managing sales funnel, department budget preparation, frontline sales strategies, to ensure that the customer's and Konecranes'​ goals or objectives are accomplished.Frontline sales support contact for all pre sales and post sales activities, including assisting in generating detailed proposals that reflect an understanding of the customer's core processes and offering solutions to improve safety, productivity and return on investment, marketing support activities to educate both the internal and external customers of the group's capabilities. Develop technical pre-packaged budget packages by working with our engineering, application estimating team, project management and frontline field sales teams to improve our offerings for the portal and overhead crane modernization business unit.

Great Milwaukee Office

Manage and oversee all aspects of sales accountability for a $11M in new sales annually combined with $11.4M in recurring business, (Multi Year Preventative Maintenance Contracts) with approximately 11 sales employees, as part of a multi-national corporation. Develop annual sales budgets, sales growth strategies, market penetration strategies, and operational improvement programs for all three core business lines within district.Manage a diverse sales organization with broad product portfolio. Perform market sales potential analysis, and develop staffing strategies for each product line based on market position and opportunity. Product lines included fire alarm, integrated security and card access, nurse call, intercom and pro-audio, integrated emergency communications, fire sprinkler, clean agent and engineered systems, and annual inspections and services for all lines of business.Assign annual sales quotas and manage activity for all sales representatives. Utilize salesforce.com as on-demand customer relationship management platform, manage and perform weekly and monthly one-on-one meetings with sales team. Work with individuals to identify target accounts and develop strategies for acquisition.Manage and focus strategies around growing service and account management to maintain account relationships across vertical and dirt territories.Manage and develop sales territories and assigned customer relationships portfolio to individual sales reps across Wisconsin, Northern Illinois, North East Iowa and Upper Michigan.Manage Customer Satisfaction Score or CSAT responses and implemented strategies to achieve world class results.Manage and mentor new sales representatives with disciplines on customer relationships, sales process, weekly, monthly activities and advanced sales planning tools to enhance value - created customer partnerships.

Great Milwaukee Office

Managed and oversee all aspects of district Sales, and Service operations, financial management and accountability for a $10.2M sales business with approximately 40 employees. Develop annual district budgets, sales growth strategies, market penetration strategies, and service operational improvement programs for all three core business lines within district. Lead dedicated teams of professional Sales Representatives and Service Technicians, Inspectors, and Administrators to support customer needs.Performed district market sales potential analysis annually, and developed staffing strategies for each product line based on market position and opportunity. Product lines included fire alarm, integrated security and card access, nurse call, intercom and pro-audio, integrated emergency communications, fire sprinkler, clean agent and engineered systems, and annual inspections and services for all lines of business.Responsible for implementing district sales commission plans, programs, and creative strategies, designed to meet or exceed corporate goals and objectives. As well as maximizing service market potential by researching competition and market conditions. Initiate strategic changes in business initiatives for all business segments to include new service sales, revenue, and profitability. Responsible for managing and leading all aspects of financial management and accountability, budgets and full P&L responsibility for the sales and service department including operating expenses, accounts receivable/collections, manpower, capital, andinventory. Accountable for managing the efficiency and productivity of all teams, achieve or exceed theirassigned goals and objectives. Manage and conduct employee evaluations and/or communicates performance improvement strategies and actions. Responsible for hiring and mentoring quality individuals who possess the necessary skills, knowledge, talent, and experience to fill high level positions of sales and customer service.

Greater Milwaukee Office

Direct and lead all aspects of engineering operations, financial management and accountability, to include full responsibility for revenue, profitability, growth and margin improvement from sales to install. Devised and implemented plans, programs, and processes designed to meet/exceed corporate objectives and customer requirements in all business segments. Communicated directly with sales, end users, Authority Having Jurisdictions, architects, engineers and electrical contractors. Developed base line standards of processes and layouts to produce more accurate and timely submittals. Lead engineer on Miller Park, Allen Bradley, Franklin House of Corrections and Alterra Healthcare with over 300 buildings nationwide. Worked directly with as many as 5 sales professionals while Managing a high-performance team of 10 employees made up of engineers, cad operators, schedulers, logistic coordinators and install technicians. Maintained customer communications and built solid customers relationships from initial sales contact through order acquisition, delivery and installation, and service. Developed staff into a cohesive and effective team trained and motivated to grow the business. Strategically developed staff for future and progressive roles, including the current engineering team. Successfully increased execution margins by an average of 32.8% over 4 years; consistently hitting improvement targets expectations.