Donald Sada Email & Phone Number

Assessed annuity, managed, and brokerage account applications inaccordance with suitability and fiduciary standards. Identify, analyze, and address daily trades and monthly account reviews flagged as potential regulatory or firm violations.Screened emails for appropriateness of content, flagging for potentialescalations, complaints, and misconduct. Assisted with the training of new employees.

Greensburg, Pa

Review and approve correspondence, advertising and new business submitted by advisers. Assist in the development and coordination of the Firms’ branch office audit program; schedule and conduct audits to ensure compliance with applicable securities industry regulations and the Firm’s policies and procedures; prepare written reports to senior management documenting all areas of non-compliance and develop a corrective action plan to ensure compliance. Analyze and review daily, monthly and quarterly trade blotters to identify possible violations of industry rules and regulations and firm policies and procedures; implement corrective action and follow up until resolved; notify appropriate personnel of any violations. Investigate, review and respond to customer complaints.

Johnstown, Pennsylvania Area

I investigated Metlife customer complaints regarding service and product concerns. Also responded to complaints from FINRA, State Department of Insurance Offices, and Better Business Bureau. My responsibilities included responding to customers and regulators, providing management with detailed information for cases that required escalation and recommendations for resolution of the complaint.

Indiana, Pa

• Update client information for monthly sales report generation for use by the accounting and finance department. • Interact and assist clients with changes to Mutual Fund, Life Insurance, annuities, broker accounts and IRAs.• Support investment reps by researching and maintaining accurate client information.• Train new employees on procedures and all products and services offered by the agency. • Develop and support coworkers by sharing investments and insurance knowledge.