Don Semana Email & Phone Number

Mississauga, On, Ca

Canada

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Montreal, Quebec, Canada

As a caseworker, I am responsible for managing assigned projects and cases, ensuring adherence to company processes, and providing telephone support for various programs, including those related to funding and access issues, compliance, and market research initiatives in the pharmaceutical and biotechnology sectors. My duties also involve administering case-management protocols, documenting activities in specific databases, and reporting adverse events.These are my skills:- Experience in customer service and the medical/pharmaceutical field- Bilingual proficiency in French and English- Ability to multitask and pay attention to detail- Strong problem-solving skills- Working knowledge of Word, Excel, and Outlook- Advanced knowledge of the pharmaceutical distribution industry- Familiarity with automated warehouse operating systems- Strong business and financial acumen- Effective communication and interpersonal skills- Organizational skills with a focus on meeting deadlines- Excellent presentation skills- Proficiency in Microsoft Word, Excel, PowerPoint, and other Office Programs

Toronto, Canada Area

Transforming lives physically, emotionally & financially.- As brand ambassadors, we share our story of we regained our health through our Better Body System. This is a lifestyle change, and not a diet, which means that the change is long term. My personal results of losing over 25 pounds and just under 12 inches all over my body in just 2 months without working out is just that, my own results. And I am still looking forward to my continuing transformation.- Sharing information on our products on a one-on-one or group setting to highlight the benefits of our Better Body System (BBS).- Guiding our new partners on becoming the leaders they need to be so that we can continue to help transform our family and friends lives. Helping to develop our leadership mindset to attract success for our efforts and allows us to be attract new partners and customers to our community.- Promoting local and international events to further build the YOLI Nation, and community, and ohana (family) spirit.

Mississauga, On

Supporting our client companies using our Xerox Managed Print Services (Xerox MPS).- The Xerox Managed Print Services uses the Cirrato application to manage printers in one network environment instead of having to install a printer driver on every user's’ desktop or laptop.- Setting up the queues and the machines in the client environment as required due to new installations or moves and changes.- The Cirrato application helps to manage every single machine in uniformity as prescribed by the client according to their business strategies. This applications also unifies data collection and delivery to the appropriate users to see real usage data and help improve planning to hit client targets.

Mississauga, On

Ensuring the security of the entire network through firewall management & group policy maintenance.- Helping to maintain network security through our ISRA remediations process. Every quarter each line of business with all contained servers, switches, routers and any other component is assessed. The risk is remediated, or accepted because of a business process or for future remediation - Provided administration support and documentation maintenance to keep current with present state.- Supported the Change Control Board by chairing the weekly meeting when all changes are reviewed. - Changes on hold from previous weeks are revisited to ensure state remains “on hold”. Regular maintenance tasks are also reviewed for impact on business continuity, ensuring that downtime is communicated to the business and accepted ahead of execution.- Assisted in QA/UA testing for projects as needed in order to ensure correct process and workflow. - -- Preparing test cases to validate features and functions as described in the contracts, statements of work or project outline. Performing any other duties that helps to complete the work needed.

Mississauga, On

Complying with IT Security Policies regarding the control processes over technological assets such as hardware and also software.- Re-established a baseline state for all assets (over 550 items) being managed by our team. Ensuring that every single asset is tagged and itemized in our database accurately. Adding pictures to every asset item in the database to ensure that the tag and serial number are accurate.- Managing the acquisition of assets from project schedules, maintenance contracts and as-needed basis. Preparing Capital / Lease Agreement Requests for funding and approval by budget owners. - -- - Keying in procurement orders to ensure that accounting for each project, contract or team expenditure is accurately tracked and reconciled.- Supporting the Information Security audits as an outside control to ensure compliance with current iSec policies.- Managing vendor relations to ensure competitive pricing to control expenditures and contribute to hitting budget goals.

Mississauga, On

Recruiting, educating, coaching others while building our own financial independence. - passed LLQP & IFIC courses- Offering family, friends & others the chance to become financially independent through better planning & education. - Providing encouragement & support to those teammates who are working the business to attain their dream lives for themselves and their families.- Performing meetings & Personal Business Receptions to introduce the business to prospective business partners & clients.Providing information & answers for those who need more information to help make that decision to join our company.

85 The East Mall, Etobicoke, On M8Z 5W4

Running the chargeback team for the Walmart MasterCard. - Ensuring that the chargeback officers are aware & ready to perform their duties to meet client expectations.- Implementing proper procedures and SOP (Standard Operating Procedures) for chargeback officers. Also applying MasterCard rules & regulations in the day-to-day team duties. - Ensuring validity of disputes & accurate processing of disputes. Working all queues of disputes to ensure all cases are properly progressed through the cycle.- Performing call coaching, side-by-side training & quality monitoring, payroll & adherence management, management reporting as required by the client, trouble shooting for access & process deficiencies & new/undefined aspects of the project.

2920 Matheson Blvd E, Mississauga, On L4W 5J4

Receiving investor’s calls in both French and English regarding their investment accounts. - Attending to the queues for more than ten (10) investment companies to ensure coverage for incoming calls.- Providing investors with correct and relevant information about their investment accounts.- Updating information as requested by investors and as allowed by client companies.- Preparing adjustment requests to ensure account accuracy while ensuring that our client companies are financially protected. Then, ensuring that adjustments are correctly processed the first time to minimize cost to the company and ultimately to the client.- Building relationships with investors on the phone by providing exceptional service and offering more than they ask such as other services that are available for them to save them time & ultimately serve them better.

483 Bay Street Suite 300 Toronto, Ontario M5G 2N7

Investigating trade details and providing prompt resolution to received requests.- Processing adjustments as per trade requests missed or incorrectly processed by FICL.- Verifying authorization & completeness of received Indemnity Letters requesting adjustments from dealer and/or nominees.- Ensuring that adjustments are correctly adjusted the first time to minimize cost to the company and ultimately to the client.Bilingual Transfer Processing - position before promotion to Service Solutions: Perform all needed client account administration to satisfy received requests. Provide positive interactions with all clients to settle trades and answer any other questions our clients have.- Processing all trade requests received to ensure correctness of trades.- Making outbound calls, sending letters to advice or request resolution from dealer/reps for trades received.- Continuous learning through self-study to stay abreast of industry rules and company products and procedures.

110 Matheson Blvd W., Mississauga On, L5R 3P4

Provide bilingual support for the Oracle sales team by drafting correct and accurate Ordering Documents and Legal Contracts for each sales opportunity.- Drafting Licenses and First Year support contracts, License Assignments, Premium Support Contracts and Outsourcing Contracts.- Providing professional support to the sales force by drafting contracts and advising on Oracle's dynamic business practices and licensing and pricing policies.- Working with following departments in providing high level of support; Sales, Oracle Legal, Revenue Recognition, Credit, Nasinfo, infoprice, hqinfo, Order Administration, Migration Analyst team, and License Management Services, Americas Contract Management.- Reviewing orders to verify receipt of complete order package prior to processing (i.e.. signed ordering document, relevant agreement, commitment to pay, all necessary business approvals)

4 Robert Speck Pkwy Mississauga, On L4Z 3Y4

, Mississauga, ON Dec 2000 to Sept 2003: Managing all IT changes to the production environment to ensure system availability, avoid business impacts & maintain our company’s impeccable service reputation.Coordinating implementation of changes along with system availability and performance stability to ensure that our core business is not impacted. Avoiding high impact or high risk implementation plans. Ensuring all implementation plans is established. Coordinating that all required staff are aware of their involvement / responsibilities in the project and that back-out plans are prepared.Dealing with software vendors and service providers to ensure system availability and seamless change implementations. Maintaining on-going relationships with vendors and service providers in order to ensure proper support for our applications, equipment and operating systems. Keeping current with industry trends to keep our competitiveness in the student loan industry.Chairing meetings to validate, publicize and coordinate all changes for upcoming periods. Any impacts and / or dependencies are addressed to ensure efficiency and effectiveness of implementations and on-going changes for said period. Ensuring proper communication of implementations to impacted stake holders, identifying and resolving conflicts about planned changes. Meeting with top management to present, update and collect feed-back on current project plans and reviewing past implementations for improvement.Overseeing progression of changes from the submission to implementation stage to ensure proper process and methodology is followed. Confirming authorization at every stage of the change to enforce methodology and verify efficiency. Tracking application changes such as defects & enhancements, and infrastructure changes such as new hardware or software implementations to ensure feasibility, validity and stability of such changes.

333 Bloor St E Toronto, On M4W 1G9

MSDT serves those mutual fund dealers less automated and who do not use the RPM system.- Managing projects and action plans towards automation of MSDT dealer firms. Electronic processing enhances both fund companies and dealer firms’ efficiencies. By training dealer firms to input their own orders and settling by batch, these duties are performed by those closer to the point of sale (POS). This minimizes errors and misinterpretations by processors at the fund-company and speeds-up the trading cycle.- Completed CCQS (Customer Centered Quality Service) training, phone-coaching other staff members to reinforce positive and value-added service to our clients. Managing a CSR team of 8 to 12 and ensuring completion of all daily processing by coordination the team task schedule while at the same time taking client calls regarding pending trades. - -- The schedule is done in weekly intervals and lists each task to be processed and quality controlled (QC'd) and providing for adequate telephone coverage to maintain service standards.- Provided support to dealer back-office staff to improve their understanding & also to raise automation standards. Trouble-shooting for dealer's on rejects. On-Going training to provide up-to-date support for our dealers.

Ontario Secondary School Diploma, Ontario Secondary School Diploma, Ontario Academic Curriculum

Activities and Societies: basketball, band, dramaOSSD

Ific, Canadian Investment Funds Course (Cifc)

Activities and Societies: Licensing for mutual fund sales.I attained my IFIC license so that I can understand and plan my investment better.

Life License, Llqp (Life License Qualification Program)

Activities and Societies: Leadership, Personal Development, Health & Wellness and Weight Loss, Helping Others,I attained my life insurance.

Business Management - Accounting & Marketing Engineering Technology - Computers And Chemistry

Activities and Societies: Sports and fitnessI studied accounting and computer sciences.

Elementary, French Immersion

Activities and Societies: Montreal, PQ Elementary to Junior High-School (Grade 4 to 7)I learned French and finished my elementary schooling.