I lead a team of software engineers to deliver customer-driven results on several main products, with the following successful outcomes:MySFDomain - in 2015 I led this “GoDaddy for State Farm agents” product through a transition from a yearly management fee to a more typical monthly SaaS model, increasing profits and paving the way for future product enhancements.M1 Domain - in 2017-2018 led the team to create this “SquareSpace for State Farm agents” in a way that it can serve tens of thousands of websites and editors from the same multi-tenant servers.MyDADomain - in 2018, I led a 9-month project to implement marketing websites for the ~500 insurance agent business that State Farm sold to Desjardins. Completed the project on-time (Oct. 15, 2018) including migrating all Canadian agents to dedicated hosting infrastructure and billing systems.Agent’s Online Catalog - in 2020 recognized that this ecommerce platform for State Farm agents was not profitable for our business, led the team to modernize it to reduce our ongoing maintenance costs and put it into maintenance mode for the foreseeable future.

Started a Wireless ISP to serve my local community with better internet. High-level accomplishments:- Provide the best internet service my clients can get.- Cash flow positive from Day 1.- 90+% customer retention rate over the last 5 years.- Hired and trained a General Manager to take over day-to-day sales and operations.- Hired and trained installers to always exceed customer expectations.

Provided 3rd-level Defect Management (ITIL) for the IIS Web Server environment. Engaged with external vendors to track problem and defect resolution within the service management organization.

While with Technisource, I supported the implementation of ITIL Service Management tooling, policies and practices across the State Farm Systems Department.

I supported the IT infrastructure used by the faculty, staff and students at HCC.