Dan Sheehan Email & Phone Number

Indianapolis, IN, US

San Francisco, California, US

As a Senior Tech Writer, I continue to provide quality UI text & end user help content to the software development scrum teams I support. In July 2019, I joined what was then the Einstein for Marketing Cloud effort and produced UI text & help documentation to guide marketing professionals as they used Salesforce's powerful AI, Einstein, and.

San Francisco, California, US

I provide text-based & video documentation and in-app User Assistance support to the Journey Builder & Automation Studio product teams at Salesforce in Indianapolis, IN.Additionally, I provide documentation support for other teams in the Marketing Cloud as they integrate with Journey Builder. I joined the ExactTarget team in June 2013 as a contractor. I.

Indianapolis, IN, US

I provided documentation support to product teams at ExactTarget prior to, during, and after the transition to Salesforce, where I am currently employed.

Boston, MA, US

• Project Manager for launch, management of new ConnectEDU User Community
• Report directly to Chief Marketing Officer
• Work cooperatively with diverse group of business stakeholders
• Responsible for production/management of marketing collateral videos
• Represented ConnectEDU in booth at 2013 ASCD National Conference

Indianapolis, IN, US

Created user manuals for multiple new product offerings and maintained existing product manualsCreated and released 8 user help videosWorked directly with multiple subject matter experts to author a variety of technical documents such as integration guidesAssisted in product design by contributing in design sessions as well as creating materials to advance.

Indianapolis, IN, US

Managed process of automated data flow between Epsilen and partner organizationsWorked directly with automation process designer to troubleshoot client issuesCorresponded on a daily basis with partner institutions to ensure client successEstablished friendly working rapport to ensure client satisfaction

London, GB

Performed trials on new software product in preparation for upcoming releaseProvided feedback to software engineers regarding design flaws and usability issuesSupported project work for supervisor, including administrative tasksManaged ten-person group in month-long project

Edited up to 20 articles per day, covering a wide range of topicsAnalyzed content and corrected grammatical errorsAssisted in workflow optimization in concert with founder/CEO and fellow editors

Denver, CO, US

Provided effective and consistent support of websites, desktop applications, and phone system and network support Researched technical solutionsResponsible for administration of ticketing systemProvided customer service for fast-growing organization of 300+ employees

Denver, CO, US

Performed call center tasks, responded to a range of customer inquiries and feedback via telephone or email Utilized multiple call center support applications to efficiently assist customers and agentsAssisted customers by providing consumer and home service informationEffectively advised customers regarding company payment policies and available services

Bachelor Of Arts, Art History

Education record