I create highly task-aligned user level assistance materials to make using any website or web-based process simple and straightforward. I'm proficient in writing in-app user help as well as help articles and user-level videos. I have extensive experience with internal CMS systems, InVision, Adobe products, Snagit/Camtasia, and JIRA. My Getting Started with Journey Builder video was featured within the Salesforce Marketing Cloud Journey Builder application from June 2015 until late 2016.http://help.exacttarget.com/en/documentation/journey_builder/getting_started_with_journey_builder/
Workone Indy
View- Website:
- workoneindy.org
- Employees:
- 77
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Lead Workshop FacilitatorWorkone IndyIndianapolis, In, Us
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Senior Technical WriterSalesforce Feb 2019 - Jan 2023San Francisco, California, UsAs a Senior Tech Writer, I continue to provide quality UI text & end user help content to the software development scrum teams I support. In July 2019, I joined what was then the Einstein for Marketing Cloud effort and produced UI text & help documentation to guide marketing professionals as they used Salesforce's powerful AI, Einstein, and Salesforce-integrated Google Analytics products. In June 2021, I became the technical writer covering Sharing Settings for the Salesforce app, writing for admin and developer Trailblazers. -
Technical WriterSalesforce Jun 2014 - Jan 2023San Francisco, California, UsI provide text-based & video documentation and in-app User Assistance support to the Journey Builder & Automation Studio product teams at Salesforce in Indianapolis, IN.Additionally, I provide documentation support for other teams in the Marketing Cloud as they integrate with Journey Builder. I joined the ExactTarget team in June 2013 as a contractor. I began full-time employment in December 2013, transitioning into the SFDC organization beginning in summer 2014.
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Documentation WriterExacttarget Jun 2013 - Jun 2014Indianapolis, In, UsI provided documentation support to product teams at ExactTarget prior to, during, and after the transition to Salesforce, where I am currently employed. -
User Community ManagerConnectedu Aug 2012 - May 2013Boston, Ma, Us• Project Manager for launch, management of new ConnectEDU User Community• Report directly to Chief Marketing Officer• Work cooperatively with diverse group of business stakeholders• Responsible for production/management of marketing collateral videos• Represented ConnectEDU in booth at 2013 ASCD National Conference -
Technical WriterEpsilen, Llc Jun 2010 - Aug 2012Indianapolis, In, UsCreated user manuals for multiple new product offerings and maintained existing product manualsCreated and released 8 user help videosWorked directly with multiple subject matter experts to author a variety of technical documents such as integration guidesAssisted in product design by contributing in design sessions as well as creating materials to advance design concepts such as mockupsCreated, edited, and maintained site help files and instructional language -
Automation Specialist - InternEpsilen, Llc Aug 2009 - Oct 2009Indianapolis, In, UsManaged process of automated data flow between Epsilen and partner organizationsWorked directly with automation process designer to troubleshoot client issuesCorresponded on a daily basis with partner institutions to ensure client successEstablished friendly working rapport to ensure client satisfaction
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Product TesterPearson North America Aug 2008 - Mar 2009London, GbPerformed trials on new software product in preparation for upcoming releaseProvided feedback to software engineers regarding design flaws and usability issuesSupported project work for supervisor, including administrative tasksManaged ten-person group in month-long project -
Associate EditorExodus Web/ Igomogul.Com Jul 2008 - Aug 2008Edited up to 20 articles per day, covering a wide range of topicsAnalyzed content and corrected grammatical errorsAssisted in workflow optimization in concert with founder/CEO and fellow editors
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Application AnalystAngie’S List Aug 2006 - Jun 2008Denver, Co, UsProvided effective and consistent support of websites, desktop applications, and phone system and network support Researched technical solutionsResponsible for administration of ticketing systemProvided customer service for fast-growing organization of 300+ employees -
Neighborhood SpecialistAngie’S List Dec 2005 - Jul 2006Denver, Co, UsPerformed call center tasks, responded to a range of customer inquiries and feedback via telephone or email Utilized multiple call center support applications to efficiently assist customers and agentsAssisted customers by providing consumer and home service informationEffectively advised customers regarding company payment policies and available services
Dan Sheehan Education Details
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Depauw UniversityArt History -
Plymouth High School
Frequently Asked Questions about Dan Sheehan
What company does Dan Sheehan work for?
Dan Sheehan works for Workone Indy
What is Dan Sheehan's role at the current company?
Dan Sheehan's current role is Lead Workshop Facilitator.
What schools did Dan Sheehan attend?
Dan Sheehan attended Depauw University, Plymouth High School.
Who are Dan Sheehan's colleagues?
Dan Sheehan's colleagues are Chandra Dishman, Sandi Jarboe, Everton Amaral, Gizela Damasceno, Maritha Mabins, Stephanie Coyle, Stephanie Coyle.
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