Donta Archer Email & Phone Number

United States

• Diagnose and resolve technical hardware and software issues.
• Used Active directory to terminate and or add new user accounts.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as required.
• Utilize and maintain the help desk tracking software.
• Install, test and configure new workstations, peripheral equipment and software.

Joliet, Illinois

United States

Performed tests of functionality, security, and performance of different workstations and devices. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Configured hardware, devices, and software to set up workstations for employees. Monitored systems in operation and quickly troubleshot errors..

Elmhurst, IL

• Imaged over 40 to 60 PCs and Tough books for deployment to Superior employees.
• Diagnose and resolve technical hardware and software issues.
• Used Active directory to terminate and or add new user accounts.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as required.
• Utilize and maintain the help desk tracking software.

Joliet, Illinois

• Provided technical assistance to computer users.
• Imaged over 100 computers and laptops for deployment to four different branches.
• Set up and supported 30 PCs and hardware for new branch.
• Configured and installed environmental monitoring systems for production and DR Data Centers at two different branches.
• Assisted with security privilege auditing every end of the month.
• Managed the creation and termination of user accounts, along with password management.

Master Of Sciene In Information Technology, Information Security

Bachelor’S Degree, Web Game Programming, 3.1

Activities and Societies: Harvey Police Cadet, Science Club

Bachelor, 2.8

Activities and Societies: Science Club