Donta Archer Email & Phone Number

United States

• Diagnose and resolve technical hardware and software issues.• Used Active directory to terminate and or add new user accounts.• Assign users and computers to proper groups in Active Directory.• Perform timely workstation hardware and software upgrades as required.• Utilize and maintain the help desk tracking software.• Install, test and configure new workstations, peripheral equipment and software.• Monitor Service Desk for tickets assigned to the queue and process… Show more • Diagnose and resolve technical hardware and software issues.• Used Active directory to terminate and or add new user accounts.• Assign users and computers to proper groups in Active Directory.• Perform timely workstation hardware and software upgrades as required.• Utilize and maintain the help desk tracking software.• Install, test and configure new workstations, peripheral equipment and software.• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based onpriority. Show less

Joliet, Illinois

United States

Performed tests of functionality, security, and performance of different workstations and devices. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Configured hardware, devices, and software to set up workstations for employees. Monitored systems in operation and quickly troubleshot errors. Provided Tier 1 IT support to non-technical internal users through desk-side support services. Provided… Show more Performed tests of functionality, security, and performance of different workstations and devices. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Configured hardware, devices, and software to set up workstations for employees. Monitored systems in operation and quickly troubleshot errors. Provided Tier 1 IT support to non-technical internal users through desk-side support services. Provided basic end-user troubleshooting and desktop support. Responded promptly to incoming sales leads and requests for technical support. Show less

Elmhurst, Il

• Imaged over 40 to 60 PCs and Tough books for deployment to Superior employees.• Diagnose and resolve technical hardware and software issues.• Used Active directory to terminate and or add new user accounts.• Assign users and computers to proper groups in Active Directory.• Perform timely workstation hardware and software upgrades as required.• Utilize and maintain the help desk tracking software.• Install, test and configure new workstations, peripheral equipment and… Show more • Imaged over 40 to 60 PCs and Tough books for deployment to Superior employees.• Diagnose and resolve technical hardware and software issues.• Used Active directory to terminate and or add new user accounts.• Assign users and computers to proper groups in Active Directory.• Perform timely workstation hardware and software upgrades as required.• Utilize and maintain the help desk tracking software.• Install, test and configure new workstations, peripheral equipment and software.• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based onpriority.• Create and maintain detail documentation for the company software.• Manage document library and inventory of assets.• Deploy computers and peripherals.• Install software packages on PC's and Laptops.• Configure Cisco phones for new employees.• Help setup computers and troubleshoot technical difficulties at the Chicago marathons.• Trained new employees on our systems that we use on the regular basics and also troubleshooting hardware or software issues. Show less

Joliet, Illinois

• Provided technical assistance to computer users.• Imaged over 100 computers and laptops for deployment to four different branches.• Set up and supported 30 PCs and hardware for new branch.• Configured and installed environmental monitoring systems for production and DR Data Centers at two different branches.• Assisted with security privilege auditing every end of the month.• Managed the creation and termination of user accounts, along with password management.• Guided… Show more • Provided technical assistance to computer users.• Imaged over 100 computers and laptops for deployment to four different branches.• Set up and supported 30 PCs and hardware for new branch.• Configured and installed environmental monitoring systems for production and DR Data Centers at two different branches.• Assisted with security privilege auditing every end of the month.• Managed the creation and termination of user accounts, along with password management.• Guided employees with basic technical problems over the phone and through email.• Added local printers/scanners to company’s network.• Deployed computers and peripherals.• Created and maintain detailed documentation for the company software. Show less

Master Of Sciene In Information Technology, Information Security

Bachelor’S Degree, Web Game Programming, 3.1

Activities and Societies: Harvey Police Cadet, Science Club

Bachelor, 2.8

Activities and Societies: Science Club