Dontavius C. Email & Phone Number

Santa Clara, Ca, Us

Overland Park, Kansas, Us

- I took on the role of lead support engineer for the Vendor Portal software rollout following a 25% department downsizing. Spearheading the implementation process, I effectively managed up to 20 accounts by setting expectations with customers regarding changes due to adjustments prompted by the global pandemic.- Successfully boosted Vendor Portal sales by 15% within a three-month timeframe through the provision of outstanding application support during the software rollout across both SaaS and On-Premise Environments. Clients included renowned companies such as Sony, Disney, USAA, and others.- Earned a 10% bonus in recognition of driving company growth by delivering exceptional application support, renewing five customer contracts, going above and beyond the call of duty, particularly in addressing complex processes and procedures such as data import, and software installations and consistently elevating the overall customer experience.

Kansas City, Missouri, Us

- Acknowledged by the Reporting leadership team for exemplary interpersonal communication skills and a demonstrated ability to thoroughly comprehend end-user clinical workflows.- In a span of three months, streamlined the Reporting Department service record queue by 50%, achieved through the provision of application support coaching to newly on boarded employees. Additionally, provided project leadership and guidance to consultants and architects in areas such as STK, VTE, ED, PC, NQF, and Cerner Millennium applications (Bedrock, Power Chart, Power Orders, Discern Reporting Portal, etc...).- Enhanced efficiency in Cerner Code Language, resulting in a 5% increase in package sales over the course of a year. Achieved through orchestrating collaborative sessions with engineers and developers, enabling the clear definition and documentation of existing code defects within the eCQM code validation packages.- Provided comprehensive training to new employees, ensuring they mastered the utilization of Cerner proprietary applications, troubleshooting customer cases proficiently, and grasping a thorough understanding of ECQM measures.

Round Rock, Texas, Us

- Received acknowledgment from a VIP employee for exceptional leadership, communication, and application support skills, resulting in a 5% salary increase.- Elevated employee engagement and morale through the implementation of the Tech Talk initiative. This program created a secure environment for new employees to address inquiries and discuss challenges, fostering open dialogue regarding their adjustment to the workplace.- Executed software installations, conducted password resets, established distribution lists, and diagnosed and resolved any issues or concerns with customer profiles.

Master Of Science - Ms, Instructional Technology

Bachelor Of Science - Bs, Information Technology

Associate'S Degree, General Education