Donte Burks Email & Phone Number

Houston, Texas, United States

Freelance Writing, Screenwriting, Fiction Writing.

San Francisco, California, United States

San Francisco, California, United States

San Francisco, California, United States

Music Production

Houston

Managed the procurement, and preparation of legal documentation for our clients to aid in the petitioning of various court awarding.

Houston, Texas Area

Attendance Tracking, Time Card Approval, New hire screening, Interviews, Training, Supervisor Approvals, Supervisor requests on phone, Customer Service.

Handled multiple tasks related to customer service and provided additional support to customer service representatives in a call center environment. Highlights:Facilitated approvals for merchandise returns, exchanges and reselect options. Coordinated appointments for on-site craftsman visit for damage repair. Provided support for customers requesting.

5300Provided assistance to customers regarding Dish Network viewing equipment. Assisted customers with billing questions. Keyed tickets for on-site tech repairs. Highlights:Communicated with multiple departments to schedule on-site visits.Received escalated calls from level one operators to provide additional assistance the customer issues or questions..

Alvin, Texas

Customer Support, Advanced Troubleshooting, Tech visit ticketing, Billing support.

Provided assistance to Broadband/DSL customers in a self install situation. Also, participated on Tier 1.5 where I:Assisted both customers and frontline agents with technical and service issues. Received and handled supervisor calls for customer service issues.

Managed the quality and productivity of CSR employees through coaching and development.Maintaining:Time card accuracySchedule adherenceAttendanceManaged agent profiles across all lines of Business and ProjectsMaintain Termination Report. Maintained Team Lead Phone Time Reports, Monthly and Weekly.Maintained Time Keeping Correction as needed. June 2002.

Assisted floor agents through guidance and providing solutions to illusive issues.Conducted call audits and assessments for the agents with the call center. Assisted in additional training for policies and procedures that applied to the change in business as it occurred.

Provided technical support to the customers of one of the top five Computer Manufacturers in the nation.

Responsible for musical instruction for fellow students and for the issue of instruments and equipment.Was also responsible for keeping an inventory of all instruments and equipment available for use, including a record of instruments in need of repair.

Computer setup and configuration Offered technical support, unit testing and repair.

Duties included data entry, filing, answering telephones, also helped with planning the layout for Job Corps Web Site.

Full Stack Web Development Certification, Computer Software Engineering

Associates In Applied Sciences, Web Graphic Design

Associate Degree; 2010, Web Graphic Design

I am currently working

Technical Certificate, Computer Support Specialist - Business Office Technologies

Technical Certificate, Computer Support Specialist

Activities and Societies: Explorer Scouts of America, Music instruction, Dorm Mayor - Student Government, Cheif Justice - Student.

Diploma Completed, Ged