Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio. Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies. Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.

Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the company. Handle service inquiries from customers while offering solutions and recommendations to customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Analyze both consumer and small business accounts on a daily basis. Became a certified AT&T Business Advisor within a year of being employed with the company. Implementing tailored solutions for business accounts in both wireless and wired communications. Drafted proposals to submit for business leads

Develop marketing strategies and promote all types of new business insurance contracts. Breed productive relationships to create a pool of prospective clients from various sources by networking, cold calling, referrals, etc. Evaluate individual customers’ needs and financial status and propose protection plans that meet their criteria. Work with clients to deliver risk management strategies that fit their profiles. Achieve customer acquisition and revenue growth objectives.