Donte Wright Nelson Email & Phone Number

• Currently serving as Digital Imaging Specialist, training employees on efficient documentation usage adhering to regulatory requirements• Responsible for preparing. Scanning. and indexing and encrypting documents• Operate high speed production scanning equipment in coordination with computer applications and programs• Identifying classifying and index financial documents at a high level of productivity and accuracy• Organizing and archiving documents, digitizing documents, assessing scanning quality, and making sure documents are legible • Cataloged files and heled retrieve documents to outline a long-term storage strategy

Washington Dc-Baltimore Area

• Serving as a Youth Services Coordinator, responsible for assessing, evaluating, conducting initial and ongoing case management of children and family services and needs.• Developing special expertise in behavioral analysis and planning using the ABC framework as a fundamental conceptual model; thinks in ABC terms in assessing problems, planning responses and developing goals and strategies.• Empowering youth to make stable commitments to themselves by providing counseling; developing a helping relationship and ensure needed supports and services are provided.• Developing and documenting observations about interactions between parents with their children during visitations for reports based on the family support plan.• Identifying and articulating critical issues confronting the family and uses as a basis in creating the Family Goal Plan (FGP).• Built on family strengths to meet participant needs and/or respond to crisis and stress• Collaborate with team to determine level of family functioning and growth as it relates to the service levels.• Managing a caseload of 10-12 youth; providing youth emotional, academic and physical fitness support. • Met with individual agencies and developed positive working relationships to facilitate the referral process.• Establishing goals and objectives; developed measures that evaluate performance; and made recommendations for program improvement.• Preparing and maintaining correspondence, reports, form letters, & documents; prepared, proofread, and edited materials, including monthly memos, for accuracy, proper grammar & spelling.• Tracking and managing internal and external correspondence by prioritizing and appropriately flagging for action.• Communicating effectively with all levels of the organization as well as external customers through oral and written communication.• Maintaining high levels of confidentiality, ethics and integrity while handling/safeguarding proprietary, and PII materials.

Washington, District Of Columbia, United States

Disaster Recovery Specialist, responsible for supervising clerks, overseeing office operations, developing work schedules for clerks, and overseeing assignment preparation and tracking. • Managing day to day activities such as scheduling, organization, and various office functions to support field operations.• Identifying acceptable performance levels, and performance improvement plans to address unacceptable performance. • Conducting quality checks, data entry, oversees shipment activities.• Planning and directing complex projects requiring identification of a variety of advanced operational problems and development of innovative solutions and appropriate actions.• Recommending process improvement to ensure high quality, timely and cost-effective methods are utilized.• Interpreting and implementing changes to policies, practices and technologies to comply with changing business and legal requirements.• Working with management to continually evaluate and improve operations, including identifying improvements for policies/procedures and providing input on new information sources and technologies.• Consulting with leadership to identify platforms and strategies to optimize program operation processes.• Expanding and maintaining program knowledgeability to provide high quality support and services, while implementing and obtaining all required certifications and training.• Applying complex federal, state and local policies to achieve program objectives.• Managing multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.• Maintaining high levels of confidentiality, ethics and integrity while handling/safeguarding proprietary, and PII materials.• Identifying, analyzing, developing and proposing effective solutions to complex strategic-level issues and reviewed regulations, policies, procedures, and other guidance in order to make sound recommendations.

• Served as a Clerk, responsible for analyzing administrative issues against proposed policy and procedural changes to determine the impact on support and operations activities.• Researched and analyzed unstable or uncommon administrative support issues and develop recommendations, taking into account unanticipated changes or unusual factors.• Established priorities and work requirements for administrative activities within the office.• Identified clerical issues and propose resolutions to program coordinators.• Analyzed administrative issues against proposed policy and procedural changes to determine the impact on support and operations activities.• Researched and analyzed unstable or uncommon administrative support issues and develop recommendations, taking into account unanticipated changes or unusual factors.• Coordinated conferences, video conferences, workshops and meetings; to include the preparation of all correspondence, reports, agenda and pertinent materials.• Prepared a wide variety of recurring and nonrecurring correspondence, reports, and other documents and reviewing and finalizing correspondence/documents prepared by others in handwritten or electronic drafts.• Created reports, correspondence and spreadsheets with Microsoft Office programs.• Performed general program administrative support functions (screen calls, meeting prep, preparing/editing correspondence, filing, copying, answering phones and data entry, mail distribution) for leadership.• Interpreted and implemented changes to policies, practices and technologies to comply with changing business and legal requirements.• Tracked the progress of all assigned projects by remaining apprised of activities to ensure timely completion of deliverables.• Communicated effectively with all levels of the organization as well as external customers through oral and written communication.• Maintained high levels of confidentiality and ethics while safeguarding proprietary, and PII materials.

• Served as a Lead Records Coordinator, responsible for monitoring records management support channels and assigning requests to other team members.• Tracked performance metrics and ensuring jobs are completed within defined service levels• Supervised, trained, and supported junior staff and direct reports• Maintained department filing system including potentially confidential data and administered department programs and special events.• Worked in collaboration with other team members to design and implement improvements on administrative procedures.• Prepared and maintained correspondence, reports, form letters, & documents; prepared, proofread, and edited materials, including monthly memos, for accuracy, proper grammar & spelling.• Tracked and managed internal and external correspondence by prioritizing and appropriately flagging for action.• Developed and maintained effective filing system for the management and client needs and requirements, including classified and confidential files.• Performed general administrative duties such as mail screening, maintaining files and filing systems and address and mailing lists, and copying/faxing/scanning documents as needed.• Prepared and maintained correspondence, reports, form letters, & documents; prepared, proofread, and edited materials, including monthly memos, for accuracy, proper grammar & spelling.• Tracked and managed internal and external correspondence by prioritizing and appropriately flagging for action.• Used tact and discretion with sensitive and confidential information.