Donteria Ingram Email & Phone Number

United States

• Guided beneficiaries in selecting health insurance coverage, an essential purchasing decision.
• Represented one or more carriers, offering single-carrier solutions.
• Listened to, consulted, and advised clients over the phone on their health insurance options.
• Maintain accurate records of client information and changes.
• Assist with benefit claims, manage vendor relationships, guide negotiations and renewals, and support human resources teams.

Madison County, Alabama, United States

• Maintain DOT and other legally required records for the transportation and truck maintenance operations, and for drivers’ files, including maintaining databases and records of drivers’ logs.
• Audit drivers’ equipment inspection forms, write work orders, and maintain work order records and files.
• Prepare payroll records and reports, as well as mileage, trip, and equipment reports.
• Perform administrative duties such as taking delivery orders from the Shipping Department, preparing paperwork for drivers, preparing reports, maintaining department files and records, preparing purchase orders.
• Assist with the dispatching of drivers for product deliveries.
• Maintain daily communications with drivers, the Shipping and Sales Departments to coordinate loading and delivery activities to meet customer needs.

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about Verizon products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.

Valdosta, Georgia, United States

• Actively engaging and providing superior service to inbound customers
• Effectively assessing and troubleshooting equipment issues
• Train new employees
• Utilizing problem solving skills to resolve customer questions and concerns.

Associate'S Degree, Business Administration And Management, General

High School Diploma