Don Trexler Email & Phone Number

Omaha, NE, US

Omaha, Nebraska, US

New York, New York, US

As a New York Life Claims officer, I'm in a position charged with continually raising the standard of claims achievements across our business, ultimately enhancing our customer's satisfaction, loyalty and retention of our customer base. Effectively managing within a highly regulated industry by meeting and exceeding regulatory and compliance standards..

Illinois, US

Manage the daily operations of group life and disability claims teams. Responsible for achieving and maintaining financial and customer service objectives, as well as, specified performance guarantees for notable client accounts. Mentor and develop staff to deliver a high level of customer satisfaction. Review and approve high dollar limit claims, complex.

Horsham, PA, US

Responsible for planning, coordinating and overseeing all day-to-day claims administration of life and annuity death claims and waiver of premium claims. Provided guidance on most complex claims, including contestable and reinsured claims. Ensured compliance with all applicable regulatory and legal requirements. In addition, oversaw the day-to-day.

Senior project manager for developing the claims component of an insurance administration system. Developed business rules and criteria for building processing logic and functionality of claims component. Performed primary testing for all aspects of the claims system. Developed and wrote business requirements for major client implementation.

US

Oversaw the entire day-to-day operations of the claims department. Including, claim adjudication, auditing, appeals/complaints, fraud and training. Developed and implemented department-wide metrics for examining staff. Led effort for process improvement changes to process, systems and personnel resulting in reduction of incoming calls and volume of open.

US

Managed the state product filing process by overseeing compliance supervisor and analysts. Negotiated with state department's of insurance. Provided input on marketing materials and ensured compliance with applicable laws and filing requirements. Supported efforts to quickly make newly approved products available to sales staff. In addition, oversaw the.

Bloomfield, CT, US

Project manager on team of five developing business requirements for CIGNA Linked Benefits initiative incorporating managed disability products in the existing life and accident products.Lead representative for the billing and reconciliation re-engineering project.Supported and led implementation efforts for several of the service center's largest.

US

Primary analyst responsible for filing long-term care and life insurance products with state insurance departments.Maintained "Special Situations" file to track state specific regulations to minimize impact on policy from submissions.

Newark, New Jersey, US

Directed staff of claims examiners processing health claims [Medicare Supplement] who maintained accuracy rates of 95% or greater while averaging payment of $5.1MM on more than 23,750 claim transactions per month.Improved work processes and increased productivity by 15% while maintaining quality and customer service standards.Led pre-existing procedure.

Bachelor Of Science, Public Administration

General Studies

Education record