Don Trujillo Email & Phone Number

Milpitas, California, United States

San Jose, CA

OVERVIEW:My current position involves helming the Zendesk Help Desk ticketing system providing Tier One client support for PC and Mac. Remotely or on-site, I use a variety of tools to troubleshoot and resolve submitted tickets, phone calls, and walk-ins. Escalation is required when a problem proves difficult.I also use Active Directory, Exchange Admin.

Milpitas, CA

Dealt with customers to facilitate on-time delivery of programmable ICs. Recently was involved in an expansion idea to provide "off-site RMA" to a current client. I was involved in visiting the client's building, creating procedures, and otherwise helping to prepare for new office space and operations. Unfortunately, the deal fell through.

Sunnyvale, CA

Provided Quality Assurance for Electric Cloud's "enterprise-class solution for automating the build and release process". High-energy and fun place to work. Used VMware virtualization software for creating test environments on a variety of platforms.

San Carlos, CA

Provided Quality Assurance for a company producing analytical software for retail and consumer products company.

No Longer In Business

I was fortunate to get in the on the ground floor of this Internet startup during the boom. As a result I was promoted to the role of Lead QA Supervisor with a team of over 10 members. I was allowed the opportunity to create internal browser-based tools, and once headed a "Global Bug Hunt" involving offices in England, Germany, and France.

Various Locations

This is a catch-all category for all the jobs I had from 1980 to Impresse in 1999. Ones that come to mind are: Systems Control Incorporated (out of business), Tulin (out of business), Exatron, Ungermann-Bass (acquired by Tandem, then HP), Patchen, Stratacom, Kayak Games, Nortel Networks (previously Bay Networks), and any other small temp or consulting jobs.

A.E.S., Computer Science

Activities and Societies: NA

Linux Certificate, Linux

Certificate of Mastery