Don Varela Email and Phone Number
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An experienced leader with extensive knowledge and experience in marketing and social media. Don has been involved in branding, communications, and community management strategies for a large financial institution.A marketing professional with extensive experience in digital marketing, social media, community management, corporate communications, and brand management. Spearheaded the development, implementation, and management of corporate social media operations for a $1B+ financial services company. As a speaker, a blogger, and a digital marketing practitioner, my thoughts and opinions on digital marketing, technology, and strategy are highly regarded by fellow professionals from my peers from global brands as well as business partners from leading social media networking companies.Have led campaigns that have yielded high returns for the company. The success of these campaigns have earned the recognition from publications like Forbes and The Financial Brand.The success of the implementation of the social media strategy and policy has ranked the company's social media operations #7 in the U.S. and #12 in the world among banks and credit unions.
Navy Federal Credit Union
View- Website:
- navyfederal.org
- Employees:
- 23742
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Assistant Vice President, It Service Desk And Customer ExperienceNavy Federal Credit UnionPensacola, Fl, Us
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Assistant Vice President, It Service Desk & Customer ExperienceNavy Federal Credit Union Oct 2024 - PresentOversees the organization's IT service management and incident management product lines, leading teams that managing 24/7 IT support operations, workforce management, training, knowledge management, quality assurance, analytics, automation, and project support.Thought leader in the IT service management industry.
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Senior Manager, It Service Desk/Help Desk (Service Owner)Navy Federal Credit Union Jul 2000 - Oct 2024Enabling business units to deliver superb customer service to our members.
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Manager, Fraud Analytics And CountermeasuresNavy Federal Credit Union Mar 2023 - Nov 2023
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Advisory Board MemberHdi Oct 2024 - PresentHDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry more than 35 years ago and are the standard for performance improvement at both the organizational and professional levels. -
Board MemberPensacola Mess Hall Mar 2024 - PresentPensacola, Florida, United StatesOur MissionTo inspire curiosity, experimentation, and creative problem solving through exploration of math, engineering, science, and stuff.Our VisionThe Pensacola MESS Hall aspires to attract and create a community of critical and creative thinkers of all ages who are inspired by and understand the basic principles of science. -
Blogger, Speaker, Consultant & CoachLeadership Imho Jun 2019 - PresentPensacola, Florida Area -
Independent Consultant (Social Media)Appen May 2015 - Jun 2019Independent consultant under contract with Appen. -
Service Manager, Service Desk (Detailed)Navy Federal Credit Union Mar 2019 - Apr 2019AI, Customer Experience, Field Ops Services
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Assistant Manager, Contact Center Operations (Leadership Rotation)Navy Federal Credit Union Jun 2018 - Feb 2019Pensacola, Florida AreaTo provide exceptional member service, while showcasing our comprehensive knowledge of Navy Federal Credit Union, to resolve our members' concerns and meet their needs.
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Lead Strategist For Social Media MarketingNavy Federal Credit Union Jun 2011 - Jun 2014Washington D.C. Metro AreaDesigned and developed the social media infrastructure and strategy of the world’s largest credit union—both its marketing operations, and its digital community and engagement operations.The social media operations of the credit union is well respected in the industry. Last year, the team was ranked #7 in the US and #12 in the world among banks and credit unions. We were also ranked as having the most positive sentiment on social media among financial institutions with assets more than $1B. Our Facebook page is also ranked as one of the 15 Best Facebook pages among banks and credit union in the world.Don led marketing campaigns that have well-documented success in ROI. In one campaign, the credit union gained over 60K new member and over $200M in new money. Campaigns led by Don were recognized and mentioned by Forbes.com, TheFinancialBrand.com, and Facebook. Don has introduced new technologies to the credit union’s marketing mix. Now, the credit union utilizes sophisticated targeting and distribution of custom messaging to custom market segments. Among others, mobile banking app downloads have increased by 3X during a custom market segment campaign.Partnered with the team’s head of social media, they both were able to create a formidable team within the marketing department. With the right mix of design, leadership, and community.
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Corporate Communications ProfessionalNavy Federal Credit Union Nov 2010 - Jun 2011- Social Media Communications Coordinator- Digital/Social Community Manager- Corporate Spokesperson- Brand Designer
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Senior Multimedia Designer / Instructional DesignerNavy Federal Credit Union Feb 2006 - Nov 2010executive presentations, Flash development, e-learning development, web design, graphic design,
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Board MemberSocialmedia.Org Nov 2010 - May 2014SocialMedia.org is the community for social media leaders at the world's greatest brands. As a Board Member, I represent our company in high-level, confidential discussions with other senior leaders at major organizations. -
Chief Strategy OfficerWhoa Social Oct 2012 - Dec 2013I provide strategic insights on marketing and social media to small to medium-sized businesses.
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SpecialistApple May 2012 - Dec 2012Provide and suggest a complete Apple-solution for consumers. -
Co-Founder And Lead Marketing & Social Solutions ConsultantMediarmy Feb 2010 - Dec 2012Washington D.C. Metro AreaProvide marketing, social media, and web-presence solutions for small businesses and start-ups.
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Field Training & Test SpecialistNavy Federal Credit Union Feb 2004 - Feb 2005Responsible for setting up, preparing, and opening new branch offices around the world. Conducts staff and management training in the field and through online conferences. Software testing, software implementation, preparing & opening new branch offices, management training, technical support
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Mortgage DefaultNavy Federal Credit Union Feb 2002 - Feb 2004loss mitigation, default accounts management, training
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Member ServicesNavy Federal Credit Union Jul 2000 - Feb 2002Vienna, Va
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Marketing AssociateUnion Bank Dec 1999 - Apr 2000Manila, Philippinescorporate investments, branding -
Marketing Management Trainee & Dj Intern (93.9 Kcfm)Radio Mindanao Network, Inc. Jun 1999 - Dec 1999
Don Varela Skills
Don Varela Education Details
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Executive Development Program (Navy Federal Credit Union) -
Organizational Leadership -
Accounting And Business/Management -
Leadership And Strategic Management
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Johnson Graduate School Of Management
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Marketing And Advertising Management -
Executive Education -
Digital Marketing
Frequently Asked Questions about Don Varela
What company does Don Varela work for?
Don Varela works for Navy Federal Credit Union
What is Don Varela's role at the current company?
Don Varela's current role is Assistant Vice President, IT Service Desk and Customer Experience.
What is Don Varela's email address?
Don Varela's email address is do****@****ela.com
What is Don Varela's direct phone number?
Don Varela's direct phone number is +170346*****
What schools did Don Varela attend?
Don Varela attended Uva Darden Executive Education & Lifelong Learning, Harvard Business School, Cornell University, Cornell University, Cornell University, De La Salle University, Georgetown University - The Mcdonough School Of Business, Harvard University.
What are some of Don Varela's interests?
Don Varela has interest in Social Services, Children.
What skills is Don Varela known for?
Don Varela has skills like Social Media Marketing, Digital Marketing, Social Media, Management, Facebook, Leadership, Marketing Strategy, Marketing, Marketing Communications, Strategy, Web Design, Project Management.
Who are Don Varela's colleagues?
Don Varela's colleagues are Robin Mcnamara, Delia Herring, William C., David Diamond, Sandy Wille, Ariel Alexander, Oswaldo Lavenant.
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Tim Donald Varela
State Of New Mexico/ Children Youth & Family Department/ New Mexico Youth Diagnostic & Development Center. Juvenile Corrections Officer.Albuquerque, Nm -
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