Don Walker Email & Phone Number

• Complete projects related to the San Antonio, Texas Early Phase Clinic• Assist users both local and throughout the Americas with IT-related issues to ensure they can perform their duties effectively• Support and management of local IT systems• Perform hardware maintenance, new hardware deployment, and deprecated hardware decommission• Maintain computer network connectivity• Maintain, update, and monitor phone/paging system

Vancouver, Wa

This was a cross functional role. I was always available to assist the Desktop Technician as needed, to ensure the users' needs were met. In addition to those functions:• Perform maintenance on workstations and servers in a Windows environment• Ensure timely upgrades on assigned systems • Manage and maintain RSA SecureID VPN server; add/remove users; add new tokens• Monitor Veeam Backup system; Assist Systems Engineer to resolve failures• Manage and maintain the Cisco Email Security Appliance; perform updates; add/remove/adjust filters• Manage PDQ Deploy automation server; add PowerShell scripts for scan filters; create deployment packages• Track and process all software renewals, ensuring accurate number of licenses required to minimize cost• Manage and maintain Lansweeper asset management system• Manage and maintain ManageEngine ServiceDesk ticketing system• Manage and Maintain all aspects of Mitel (formerly ShoreTel) on-site VoIP phone system

Vancouver, Wa

In addition to assisting the Desktop Technician as needed:• Manage Service Desk ticketing system; optimize performance and edit permissions as needed. • Respond to requests for file server access; apply appropriate AD group(s) to ensure enforcement of least privilege access. • Manage Lansweeper asset inventory server. Compile reports as requested.

Vancouver, Wa

• Provide end user support for desktop/laptop computers, printers, mobile devices, VoIP phones• Perform remote assistance to users when they are off-site• Add new users to Active Directory and apply appropriate GPO and security groups• Reset AD passwords, change basic details such as cell phone number, supervisor and job title• Enable and configure network ports as needed for new users and office moves• Provide training and initial setup for new VPN users• Remotely deploy software, vetting new software for any risks to the environment• Research, evaluate and recommend hardware to upgrade older systems• Route tickets to appropriate staff using Service Desk software• Prepare OS images for deployment using MDT and System Center / SCCM• Add driver packages to System Center and ensure they are integrated into OSD task sequences

Vancouver, Wa

• Desktop support in a Windows based environment• Installation of new PC equipment• Utilize degaussing equipment to secure data on old hard drives• Perform image installation using PXE installer• Utilize TPM function to secure data on old systems• Complete replacement and upgrade of PC components• Employ physical layer skills to replace network hardware• Replacement of server hardware

Vancouver, Wa

• Conduct reviews of résumés, applying spelling, grammatical and formatting principles to enhance the content• Coach students in preparing their résumé for post graduation job search• Considered as subject matter expert for IT related issues, prior to escalation to IT Services• Assist students and the general public with career search techniques• Was invited to participate in panel interviews for Program Assistant position within the department• Assist with front desk reception duties as needed

Happy Valley, Or

• Achieved 113% of sales plan for 2013 season• Interviewed, hired and trained all Assistant Managers and sales associates• Utilized problem solving skills to ensure completion of projects• Instilled team mentality to attain goals within allotted time frame• Delegated tasks to maximize efficiency

Happy Valley, Oregon

• Performed opening/closing duties such as preparing bank deposit and delivering to bank• Coordinated setup, tear down, and daily operations to maximize sales and minimize inventory loss• Utilized creative marketing approaches to increase customer traffic during slow times

Happy Valley, Oregon

• Achieved 176% of sales plan for ToyZam 2011-2012 season• Attained 123% of sales quota for Spirit Halloween 2011 season

Vancouver, Wa

• Performed duties of Assistant Manager and Store Manager positions while in training program• Ensured timely and accurate processing of inventory status transfers from rental to used for sale• Facilitated acquisition of late fees on delinquent accounts

Hillsboro, Or

• Achieved 118% of sales plan for 2009 season

Hillsboro, Or

• Coordinated design of store layout from scratch using company merchandising guide• Utilized troubleshooting skills to ensure all in store experience displays remained operational

Vancouver, Wa

• Prepared work schedules and assigned duties based on best use of strengths while developing areas of opportunity• Monitored execution of photo sessions to ensure excellent quality and an exceptional experience• Performed troubleshooting of computer, photography and photo lab equipment

Vancouver, Wa

• Performed troubleshooting to resolve customers’ device problems• Coordinated logistics and staff scheduling for outside sales events• Helped increase store sales from 80% of the total revenue goal to consistently 105% or better• Improved operational efficiency to reduce controllable costs• Successfully implemented a strategy to increase customer satisfaction rating

Vancouver, Wa

• Designed and implemented new order tracking system• Generated 100% increase in profitability as compared to previous year

Vancouver, Wa

• Performed troubleshooting on store network and desktop PCs• Reimaged PC and Mac computers as needed• Installed new computers and recorded changes in asset log• Implemented new systems and upgrades per corporate specifications

Certificate Of Achievement, Cisco Technician, 3.54 Gpa

Activities and Societies: Phi Theta Kappa Honor Society• Completed Cisco Networking Academy CCNA program • Received significant hands.

Diploma

Activities and Societies: Future Business Leaders of America (FBLA)Set up and helped with administration of 30 client Apple IIc and IIe.