Don Ward Email and Phone Number
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Progressive 25 year IT/OT networking and cyber security services and product platform career spanning individual contributor through upper management roles. Built and led top industry performing teams in Customer Success, Sales Engineering, Sales, Business Development, Product Planning, Professional Services, and Training Certifications. Non-stop student, quickly assimilating new technologies and teams that establish high performance ‘A’ player culture. I am a grateful and humble customer focused leader with strong business/financial, analytical, communication, and collaboration skills.
Gradient Cyber
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Chief Customer Success OfficerGradient Cyber Aug 2023 - PresentSouthlake, Texas, UsGradient Cyber is a differentiating leader in Managed XDR platform solutions, addressing underserved mid market clients across all verticals. We provide an end to end product and services solution offering clients & partners full turn-key, co-managed, or self-service options for addressing 'any' network and endpoint cybersecurity detection, protection, IR, and reporting objectives. We integrate efficiently and effectively with customer and partner cybersecurity tech stack solutions, providing differentiating 24/7 value. -
Chief Revenue & Services OfficerMission Secure Jan 2023 - May 2023Charlottesville, Virginia, UsTook on global sales role in addition to services leadership as company streamlines for efficiency during challenging PMF and customer budget cycles. -
Senior Vice President, Global ServicesMission Secure Aug 2019 - Dec 2022Charlottesville, Virginia, UsSenior Executive Management team member responsible for all pre and post sales product and services operations, product & services strategy, deployment & pricing, customer success, partner and customer training & enablement, corporate operations & onboarding.Mission Secure stops OT cyber threats head-on, protecting OT networks and safeguarding operations - keeping customers’ critical operations up and running and safe from disruption.Mission Secure’s offerings include: Full 24/7 Managed OT Security as a Service (SaaS) offerings, IT/OT Cyber Risk Assessments with detailed network analyses, Red Teaming and non-intrusive/safe Penetration Testing, an OT Cybersecurity Platform providing OT/ICS/IOT Network and Asset Visibility, Network Segmentation/Protections, Signal-Integrity Monitoring at Purdue Model Level 0, and Managed Services delivering 24/7 IT/OT Network Monitoring, Incident Response & Remediation (IRR). -
Founder, Ceo, Professional Trader, And Tech Industry ConsultantDee Dub Asset Management Jun 2012 - Jul 2021Independent Professional Trader in Equities, Options, Futures, and Forex. Developed IT quantitative tools and strategies to back-test both discretionary and algorithmic trading strategies.Served as executive IT & organizational consultant in various corporate projects, inclusive of public/private/hybrid Cloud and SaaS support infrastructure, organizational best practices for building high-skill set support/success teams, and M&A integration of pre & post sales technical teams to drive CSAT and loyalty.
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Senior Account Executive ConsultantArista Networks Feb 2019 - Jul 2019Santa Clara, California, UsArista Networks is a leader in building scalable, high-performance and ultra-low latency cloud networks with low power consumption and a small footprint for modern datacenter and campus environments. -
Senior Director, Technical Field OperationsHp (Enterprise Security Products Group) Apr 2010 - Feb 2012Houston, Texas, UsHP acquired 3Com in 2010 for $2.7B. Led and directed Global Security Product operations for Customer Success & Experience for over 10,000 top Enterprise, Service Provider, Government, and K-12/Hi-Ed customers. -
Vice President, Technical Field Operations3Com Jan 2005 - Apr 2010Marlborough, Ma, UsTippingPoint was acquired by 3Com in January 2005 for $442 million and operated as a standalone division of 3Com with specific revenue and P&L targets. Led and directed Global Operations for Customer Success, inclusive of Pre and Post Sales Engineering, Support Services, and Professional Services. -
Senior Director,Technical Field OperationsTippingpoint Jan 2004 - Jan 2005TippingPoint took off from Pre-Revenue in late 2003 to attaining $32 million in fiscal 2004. During this time of extreme growth, in addition to managing and growing the Sales Engineering Team, I led all Support Services and Technical Training Team functions. Matured Technical Assistance Center (TAC) processes, adding to contact center infrastructure, created detailed processes, grew support team, and massively reduced call wait times, email response times, and time to resolution on support tickets/cases.
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Vice President, Higher Education Sales & MarketingTippingpoint Jun 2003 - Jan 2004During this Pre-Revenue period for the company, was tasked by CEO/Founder John McHale to take on a specialized role with primary focus on landing one or more key strategic partners to scale our number one customer sales vertical at the time (Higher Education). Landed and signed an Enterprise Reseller Agreement with Dell that added a quarterly revenue run-rate ($1-1.5m) going into Fiscal 2004. Spent focused team effort enabling their 100+ person Higher Ed Sales Teams (inside & outside sales) with sales training, ROI documents and PowerPoint "Pitch" decks.
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Director, Systems/Sales EngineeringTippingpoint Jun 2002 - Jun 2003Hired and managed SE Team from Employee #1. Spent considerable time taking alpha and beta level products to customer sites for beta and POC testing, working closely with TippingPoint Development Team for continued improved functionality. Responded to RFI/RFPs and competitive presentation requests from the field. Launched and refreshed SE field tools (demo kits, KB, new-hire on-board training).
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North American Se Team LeadToplayer Networks Sep 2001 - May 2002Pre and Post Sales Systems Engineering Team Lead. Toplayer’s primary focus was on an appliance for load balancing application packet flows to servers, firewalls (FW), and intrusion detection systems (IDS). Other advanced features included IP quality of service (QOS), traffic shaping (TS), and distributed denial of service (DDOS) mitigation features.
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Director, Business DevelopmentMetera Networks Nov 2000 - Jun 2001Led small team of BD Account Managers and Technical Marketing Specialists in the Metro Optical Ethernet/Multiprotocol Label Switching (MPLS) space. Traveled North America meeting with prospective large ILEC/CLEC Service Providers to vet out product planning features, respond to RFI/RFPs, and doing competitive market/segmentation analysis. Partnered with both Juniper and Cisco to perform MPLS Interoperability Testing. This was a Pre-Revenue company of which eventually filed for Chapter 11 Bankruptcy.
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Vice President, Business DevelopmentVectris Communications Aug 2000 - Nov 2000Led small team of BD Account Managers and Program Managers to seek industry partnerships/alliances in the Broadband DSL space. Vectris was a Cisco Powered Network Provider, rolling out managed broadband Internet DSL services to retail and commercial customers throughout the Texas and the Central US. Signed major National Reseller Agreements with AT&T Broadband Services and Rhythms. This was a Pre-Revenue company, and based on market timing and the up-take of Broadband Cable versus DSL, the company filed for Chapter 11 Bankruptcy. -
Systems Engineer (Seii) -> Consulting Se(Seiv) -> Multiservices Major Account Manager (Mam)Cisco Systems Apr 1994 - Aug 2000San Jose, Ca, UsReceived Sales Engineering Excellence Award for North America from John Chambers in 1996. Progressed from entry-level Systems Engineer (SEII) to the highest promote-able ranking (SEIV) - CCIE #1571 Routing & Switching. Served instrumental roles in winning competitively held accounts from Alcatel/Ascend/Xylan, Bay/Wellfleet/Nortel, Cabletron, 3Com, Fore, and IBM. Served as Technical lead on L2/3 routed network designs, multi-service FR/ATM WAN/MPLS backbone network designs, High Availability Co-location Internet Commerce Designs, and VPN Security Solutions. Served as SE Virtual Team (SEVT) Lead, driving requirements and direction for routing, switching, and multi-service product lines.Served as Multi-services technical-sales-overlay (Austin - $60m goal, San Antonio - $30M goal). Achieved 201% of sales quota (#1 Multi-service MAM in Sales Operation, #2 in company). Served as technical project lead on the Texan 2000 RFO (statewide MPLS backbone – $30+m Cisco products), and green-field IXC and NSP CLEC market for multi-service offerings in Central and South Texas.
Don Ward Skills
Don Ward Education Details
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Texas A&M UniversityMinor In Telecommunications
Frequently Asked Questions about Don Ward
What company does Don Ward work for?
Don Ward works for Gradient Cyber
What is Don Ward's role at the current company?
Don Ward's current role is Customer Success & Tech Field Operations Leader | Servant Leader | PMF Strategy & Management.
What is Don Ward's email address?
Don Ward's email address is dw****@****ure.com
What is Don Ward's direct phone number?
Don Ward's direct phone number is +151275*****
What schools did Don Ward attend?
Don Ward attended Texas A&m University.
What skills is Don Ward known for?
Don Ward has skills like Security, Cloud Computing, Solution Selling, Network Security, Go To Market Strategy, Customer Advocacy, Start Ups, Technical Support, Network Design, Network Engineering, Sales Operations, Systems Engineering.
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