Don Westman, Cmca, Ams Email & Phone Number

Tacoma, Wa

The Management Trust is a leading national community association management firm that specializes in serving condo associations and homeowner associations across the United States. With a combined 150 years of property management experience, we are committed to providing the very best customer service to the community associations that work with us. A key element to the success of our services is that we are the only 100% employee-owned property management firm in the nation. That means that each individual working at The Management Trust has a vested interest in the success of our communities. We go the extra step to provide leadership management to community boards that we work with to make sure that all your community management needs are met.

Auburn, Wa

Providing outstanding service as a broker for buyers and sellers, offering professional, ethical, and knowledgeable consultation and representation in all transactions. Talent for managing resources, including identifying ways to generate revenues / profits. Totally committed to high quality, reliable customer service.

Washington

Teaching people about fabulous Washington wines one sip at a time.

Seatac, Wa

Managed all operations for hotel property, including staffing, budgets and cost control, and customer service. Orchestrated high quality property maintenance and ensured optimal security and appearance. Created and regularly reviewed revenue forecasts, making adjustments as needed. • Trained, coached, and evaluated staff with focus on provision of outstanding guest-centric service.• Increased property Medallia scores by 25% and decreased housekeeping MPR by 35%.• Recruited and hired to oversee large renovation valued at $15 million to transform hotel from limited service to medium service status; however, significant economic recession beginning in 2007 eliminated those plans.

Seattle, Wa

Leveraged strong management background and tenacious nature to ensure exemplary operations for upscale restaurant. Recruited / hired, supervised, and trained unionized staff with focus on maintaining guest-focused customer service and complying with company / negotiated policies, procedures, and standards.• Spearheaded development and maintenance of award winning wine list, achieving Wine Spectator magazine’s “Award for Excellence” in 2005 and 2006.• Controlled $100,000 beverage inventory and effectively designed / development menus. Also developed stellar training program that included all front-of-house staff, as well as new managers.• Contributed significantly to hotel achieving “4” Diamond rating, as well as several awards, including “Seattle’s Best Hotel Bar” – People’s Choice and Editor’s Choice from CitySearch.com, 2005 and “Seattle’s Best Brunch” – People’s Choice and Editor’s Choice from CitySearch.com and AOL.com, 2006.

Seattle, Wa

Directed all restaurant operations, including front-end and back-end staff hiring, training, scheduling, and evaluation / discipline. Ensured optimal menu design and content, as well as high quality food preparation and patron service. Managed budgets / cost control and P&Ls, along with loss prevention.• Interfaced extensively with vendors to maximize on-time deliveries of ordered products and coordinated banquet operations and room service with hotel staff.• Generated reductions in food and beverage costs by establishing and enforcing various controls; lowered overall costs by 10%, while increasing sales by 25%.

Fife, Wa

Guided full range of restaurant and bar operations, along with gaming cash reconciliation. Provided staff training and development and oversaw various marketing and promotional efforts. • Created and introduced profitable lunch take-out program and gained valuable experience in managing events of up to 1,000 participants.

Puget Sound Region

Collaborated with management team to optimize food quality and guest service, as well as effective inventory control and loss prevention. Hired, trained, scheduled, and evaluated staff and managed P&L. • Increased liquor sales at one restaurant location by 15% and overall night sales at another location by 20%.

Federal Way, Wa

Held accountable for outside sales and marketing of limousine services, supervising and training staff and providing outstanding customer service. Maintained vehicles, troubleshooting problems as required. Scheduled client appointments. • Played important role in propelling start-up company to industry leader status, catering to high-profile clientele.

Real Estate License, Real Estate Sales

Real estate sales and law.

Business Administration And Management, General

Coursework in Business Management and Administration