• Secure construction contracts for renovations, capex, and ffe projects of hotels• Review Requests for Proposal (RFP) from owners/operators; submit quotes and scopes of work • Project manage subs; conduct site visits to ensure compliance with project scope and OSHA • Facilitate cost control measures and secure vendor pricing to ensure project expenses meet budget

• Asset managed the Privatized Army Lodging (PAL) program - a lodging portfolio of 13,000+ guest rooms generating $300M/annual revenues across 200 lodging facilities on 40 US Army bases. (Portfolio is owned by Lendlease and operated by IHG to include Candlewood Suites and Holiday Inn Express hotels) • Managed relationships and interfaced with Department of Defense (DoD) officials and IHG leadership• Developed annual business plans, forecasts, operations/capex budgets, and safety standards with IHG • Conducted onsite property inspections to maintain physical assets and environmental/safety measures • Analyzed and monitored data: P&L’s, guest service scores, internal audits, and quality assurance audits; reviewed shortfalls and performance improvement strategy with IHG (corporate, regional, property) team • Prepared comprehensive reports and analyses; facilitated quarterly presentations to senior DoD officials and Lendlease leadership regarding the operating performance and overall state of the lodging portfolio• Recruited, hired, trained and managed the AM team; facilitated onboarding and performance reviews

• Created and launched strategic brand initiatives and programs to increase brand value in eight brands • Developed new rules, regs, and sop’s to enhance brand standard consistency and intellectual assets• Delivered presentations to franchisees at conventions and trade shows to communicate out new policies• Managed relationships between franchisor and franchisees; listened to concerns and resolved problems

• Performed hotel condition assessments (site visits); analyzed financial performance of client portfolios• Provided hotel owners and operators with business solutions that improved the operating performance of their lodging portfolio (revenues, profits, expense management, guest service, and facility conditions)• Interfaced with clients to develop budgets, sales and marketing plans, and capital investment plans

• Chaired Franchise Advisory councils; monitored franchise and management agreement compliance• Implemented strategic brand initiatives; increased profit margins and service scores across four brands• Managed franchisee recruiting and selection program; screened 300+ applicants to be owners/operators• Prepared scopes and budgets for capex plans, property improvement plans (pips) and relicensings• Interfaced with the Development team to grow Marriott's limited-service portfolio by 15%• Launched a website for franchisees to use with renovations, adaptive reuse, and capex projects

• Supervised hotel pre-opening processes, including recruiting, hiring and training programs, FFE installations, and budget development at 50+ hotels across five brands; approved hotels for opening • Conducted property site inspections and developed punch lists (with operators, architects, interior designers, and contractors) to ensure compliance with municipal codes, OSHA, and brand standards

• Led, hired and managed a team of consultants to redefine labor models and job descriptions at 30+ underperforming hotels; raised guest “Intent to Return” scores by 3% and labor productivity by 10% • Established goal setting processes, training tools, associate recognition programs, and effective communication procedures for managers and associates; reduced employee turnover by up to 15%

• Served as Chairperson of Marriott’s Southeast (SE) Region’s Diversity Committee • Appointed SE Region’s Human Resources (HR) consultant regarding labor policies and EEO issues

• Managed Courtyard by Marriott hotels; responsible for achieving P&L and guest satisfaction targets• Led and facilitated the sales and marketing, budgeting, and revenue management processes