• Spearheaded end-to-end SharePoint development support as Senior Functional and Technical lead for DHS ICE Homeland Security Investigations Intel group, utilizing ICE’s integrated development environments for SharePoint customizations with SharePoint Designer, and front-end web development services such as Java, CSS, JS, HTML, Bootstrap, Excel Services, Web Services and Extensible Markup Language (XML).• Managed and designed SharePoint site for over 100 employees, delegating team assignments and coordinating weekly team meetings to ensure seamless collaboration and project delivery.• Led the process for developing engaging self-paced online learning products, training, and user guides to enhance user knowledge, resulting in increased user adoption and satisfaction.• Worked closely with end users to capture requirements and develop and modify SharePoint sites, delivering high-quality solutions that exceeded expectations.• Documented complex business processes and workflows, identifying areas for improvement and driving process optimization initiatives to enhance efficiency and productivity.• Demonstrated proficiency in identifying and executing maintenance and upgrade activities for assigned SharePoint sites, ensuring seamless performance and minimal downtime.• Developed custom SharePoint features to enhance out-of-the-box SharePoint functionality, and leveraged existing tools and services to develop solutions to urgent business problems.• Converted business requirements into technical solutions using appropriate SharePoint web parts and workflows, utilizing a combination of web development technologies.• Exhibited strong leadership, communication, and collaboration skills, working effectively with cross-functional teams and stakeholders to deliver successful outcomes.

• Expertly manage and support the Department of the Navy Chief Information Officer, Information Technology Division (DON CIO/ ITD) under the Secretary of the Navy (SECNAV), ensuring seamless functioning of their internal and external portals.• Serve as the SharePoint Systems Administrator/Developer, driving day-to-day administration and support for Microsoft SharePoint 2013/2016 and Windows SharePoint Services for Intranet environments with a focus on meeting user requirements and delivering customized software solutions using ASP.NET, SQL Server, and Microsoft.NET Framework.• Utilize extensive knowledge of systems and policies/procedures to analyze requirements and design, develop, and test SharePoint sites while ensuring their performance and storage management, file organization and structure.• Conduct meetings remotely using advanced communication tools like Skype for Business, WebEx, and Microsoft Teams, thereby ensuring smooth and efficient project communication.• Develop SharePoint governance, policy standards, and Best Practices to ensure all sites comply with the highest level of security, standards and technical specifications, while interfacing SharePoint websites with third-party products, such as Metalogix and Bamboo.• Provide a wide range of information technology (IT) services including training and transfer of knowledge of SharePoint functionality to existing personnel/customers, thus enhancing their skillset and furthering their ability to support and maintain their own SharePoint sites.• Champion the implementation and deployment of custom SharePoint features to enhance out-of-the-box SharePoint functionality, while configuring document libraries using content types and leveraging metadata.• Present and justify technical solutions and designs to management and lead multi-site support in the specialty area of web-based application programming, analysis, and problem resolution ensuring existing and new sites are set up correctly.

• Expert in full life cycle software development, including conceptual analysis, requirements analysis, design, implementation, deployment, and maintenance of various Web sites or Web parts.• Proactively worked with business users/managers to identify effective uses of technology to meet their business needs.• Managed development and deployment of appropriate platforms with custom Web Parts to attain required functionality and other methodologies and strategies to meet customer business requirements.• Developed and implemented SharePoint solutions such as workflows, dashboards, InfoPath forms and other out of the box solutions utilizing SharePoint Designer, and provided policy and training guidance for SharePoint and Knowledge Management (KM).• Resolved technical issues related to SharePoint access control, security operations, auditing, and permissions in the SharePoint environments.• Demonstrated exceptional ability to manage at the enterprise-level intranet through the design and implementation of SharePoint out of box tools, and served as the primary stakeholder for the IT operational processes and functions that supported the service.

• Acted as a system administrator and project lead for SharePoint support, utilizing sound judgement to generate and evaluate alternatives and provide recommendations.• Researched and resolved technical issues related to SharePoint access control, security operations, and permissions within SharePoint environments.• Assisted with document and code configuration, including maintenance of baselines, repositories, documents, and libraries.• Provided guidance and solution strategies to the enterprise on opportunities to better utilize SharePoint feature-sets for increased business value and adoption.• Developed regular approval or document feedback workflows and collaborated with other developers to ensure consistency in SharePoint development and deployment.• Provided technical instructions and resources to webmasters for maintaining and optimizing their sites and enforced policies by creating alerts for document libraries, identifying and reporting governance violations.

• Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes by mapping current processes and offering recommendations for improvement.• Provided operational support for high-volume financial institution by presenting project progress and updates to management at a high level with key points in development. • Conducted interviews with key business users to collect information on business processes and user requirements.• Implemented user acceptance testing with a focus on documenting defects and executing test cases.• Developed project plans for new SharePoint site collections and aligned SharePoint portals with corporate standards.• Designed concepts, site planning, weekly meetings, and coordinated Q&A sessions.• Tracked project schedule, update project activities to monitor benchmarks and capture outstanding issues, and effectively communicate goals and strategies with business partners.• Acted as a primary liaison between business units/UATs and PMO to develop requirements to meet the determined structure of the project site.• Collaborated with developers and subject matter experts to gather and analyze goals and objectives, usability, and performance requirements.• Created document libraries, keeping them updated for key reports and other high-level projects, as well as created landing pages, team site pages, and modified all site settings.• Conducted training presentations through Microsoft Live meeting, for newly created SharePoint portals, and presenting instructions through the use of PowerPoint.• Provided recommendations for application design based on SharePoint best practices to development teams to ensure the performance and stability.• Customized and enhanced SharePoint portals utilizing webparts and workflows.• Built and deployed the infrastructure for a development, test, staging, and production SharePoint environment.

• Managed operational support for a high-volume financial institution by presenting project progress and updates to management at a prominent level, ensuring alignment with key business objectives and requirements.• Conducted user acceptance testing with a focus on documenting defects and executing test cases, resulting in improved quality assurance and user satisfaction.• Developed and implemented project plans for new SharePoint site collections and portals, aligned with corporate standards and user requirements, resulting in increased collaboration and productivity.• Coordinated weekly meetings and Q&A sessions with stakeholders, tracked project schedules, monitored benchmarks, and effectively communicated goals and strategies with business partners, ensuring project success and stakeholder satisfaction.• Acted as the primary liaison between business units, user acceptance testers, and the Project Management Office (PMO) to develop requirements and determine the structure of the project site, ensuring alignment with business goals and objectives.

Event Coordinator:Coordinate and manage details: choosing the event location, arranging the schedule, selecting speakers/entertainment, choosing vendors, selecting menus, procuring accommodations, creating and distributing materials (announcements, flyers, emails, etc), and arranging transportation if needed. Conduct research, make site visits, and find resources to help staff make decisions about event possibilities.Schedule and manage quarterly business unit town halls, employee socials and client meetings.Developed a comprehensive email syllabus to employees with all program arrangements.On site the day of the event to oversee set-up and troubleshoot any issues that may arise.Work well under pressure with the ability to meet tight deadlines.Administrative Assistant:Administrative Assistant – Single Family Mortgage Business: 1998 - 2007 Operated as the communication liaison for the department: generated assigned business, proactively communicated implications of corporate or other updates that impact department objectives or performances.Proven effectiveness in coordinating efforts and projects with internal business units (HR, facilities, IT accounting) and external stakeholders to support the customer experience and business results with limited to no supervision. Met financial objectives while achieving department goals, performed a monthly review and reported out to the management team of the department budget.

Ensured conflict free calendar management for assigned management team members (VP, Director, and staff).Coordinated meeting logistics with minimal impact to participants by ensuring clearly communicated logistics within Outlook; timely and efficient provision of requested materials to meeting participants; proactive onsite review of meeting room; food and beverage arrangements as requested.