Donya Shojaeddini Email & Phone Number

Canada

United States

Ontario, Canada

∙ Sales Support: Provide comprehensive support to the sales teams by assisting in the creation and processing of sales orders, preparing sales presentations, and managing sales documentation.∙ Customer Relationship Management (CRM): Utilize CRM software to update and maintain customer records, track sales activities, and generate sales reports for analysis.∙ Order Processing: Efficiently process customer orders, ensuring accuracy and timely delivery while coordinating with relevant departments like logistics and inventory management.∙ Sales Reporting: Generate weekly, monthly, and quarterly sales reports to track sales performance, identify trends, and provide insights to management.∙ Sales Quota Management: Monitor sales team performance against assigned quotas and targets, ensuring timely communication of progress and identifying areas for improvement.∙ Sales Communication: Facilitate communication between sales representatives and other departments, acting as a liaison to ensure smooth operations and address any issues that arise.∙ Sales Training and Onboarding: Assist in the onboarding process for new sales team members, providing training on sales processes, product knowledge, and company policies.∙ Customer Support: Provide post-sales support to customers, addressing inquiries and resolving issues in a timely and professional manner.∙ Relationship Building: Foster positive relationships with clients and key stakeholders to enhance customer loyalty and drive repeat business.∙ Inventory Control: Monitor and manage inventory levels, ensuring adequate stock levels to meet customer demand while minimizing excess inventory and potential stockouts.∙ Return Authorization (RA) Management: Managed the end-to-end RA process, issuing RA numbers and resolving cases promptly.

Tehran, Iran

• Planned, organized, and leaded the completion of Pharmaceutical projects while ensure these projects are on time, on budget, and within scope identified the customer requirements, estimating the needed resources (including equipment, financial, Ingredients) for projects with value of 100000-1000000 Dollars. • Calculated the overall cost of each project based on their work breakdown structures and successfully kept track of them to ensure everything is on the budget. • Coordinated among 7 teams included 40 team members and motivated all the stakeholders through nurturing an idea-sharing and acting as a bridge between them to ensure our operations stay on track and the manufacturing goals were met.• Improved product development creation cycle to reduce time from 5 years to 4.5 years by identifying the critical path and eliminating the bottlenecks.• Monitored the project status inclusive of dedicated team progresses to coordinate their activities and make sure all the tasks are based on their timelines, budgets, and required quality and safety standards.• Conducted detailed risk assessments by analyzing documents, new regulation rules, and market, shared the potential risk of projects with senior managers and recommended solutions.• Described and estimated the risks affecting the business, classified and monitored them for implementing strategies to minimize the exposure to any risk. • Identified challenges and coordinated necessary resources to resolve in a timely fashion.• Provided assistance on GMP and regulatory compliance requirements and ensures quality standards, processes and products were based on the relevant laws, policies, and regulations.• Gathered and presented the reports about monthly/seasonal progress, challenges, and risks of projects.

Tehran, Iran

-Ingredient supply and material planning according to demand forecasts and lead-times. -Planned the production for Welding and Carpentry sections.-Carried out the time and motion study for Welding and Carpentry sections.-Contributed to the implementation of ERP. -Provided monthly and annual sales and production reports.

Tehran, Iran

• Created, monitored, analyzed the short to mid-term planning horizon and Ensured production schedules and mid-term production plans are attainable and are in alignment with project requirements, maintenance and tech services plans, capability validated assumptions and resource availability.• Ordered all the required materials and ingredients based on production plan and supplying constraints and monitored the inventory levels of raw materials and finished products.• Monitored the supply chain activities to make sure all the procedures are on track, identified gaps between plans and execution and worked on solutions.• Identified potential raw material shortages and escalated it to responsible team members for resolution and change to production schedule.• Conducted time studies, identified capacity constraints and opportunities to improve efficiencies and reduce manufacturing costs.• Optimized workflows to attain maximum production efficiencies through creation of Standardized Work procedures (line speeds, cycle times, and TAKT times) for 20 production lines.• Increased the efficiency of production lines from 87% to 92% by bottleneck identification and improvements in manufacturing operations, reliability and compliance to production operations, engineering and Quality Assurance.• Enhanced the capacity of production by balancing the production lines and investigating and reducing the waste of time, coordinated the installation and commissioning of production equipment.• Redesigned the layout and material flow of the production plant and warehouses (material and products) to meet the Lean Production System requirements.• Cooperated closely with Production Technicians and production management team to support objectives related to Safety/Quality/Productivity.• Provided the standard operating procedures (SOPs) based on Good Manufacturing Practices (GMP) to ensure the team are operating based on directions and instructions.

Product Management

Master'S Degree, Executive Managment

Approved by World Education System.

Bachelor'S Degree, Industrial Engineering

Approved by World Education System.