Donyale Duplechain, Pmp Email & Phone Number

Atlanta, Georgia, United States

New York

Project Manager for Call Server/PBX installations,Avaya Aura, ECG, Legacy and IP Office upgrades, Call Centers, corporate office moves or reconfigurations. Experienced in installations for VoIP, VPN phones, Ehternet Swtiches, VMWare Servers, IP Phones, Wireless IP Phones, Remote Worker Solutions, Mobility Solutions, Wireless Access Points, Wireless Access Controlers, AVPP,SIP, Session Boarder Controller, MPLS, PRI, Call Accounting Systems. Manage multiple projects simultaneously to include multi-million dollar installs. Proficient in Avaya web tools to down load licensing, pre-registration/final registration, SAL registration, software downloads via, PLDS, RFA, GRT, Business Partner Portal. Successfully managed an all encompassing telecommunications solution for a news broadcast company during the 2016 Republican National Convention and Democratic National Convention.

Telecommunications Project Manager

Offering experience and skills in telecommunications project management, customer communications, negotiations. Ability organize multiple projects, budget, time management. Ability to manage several telecommunication sites. Telecommunication technologies experience include, PBX, Key System, Telco Carriers, VOIP, Unified Messaging.Project Manager for PBX installations, upgrades and corporate office moves or reconfigurations. Profitably managed 5- 20 projects per day, through the life cycle ranging up to 1 million dollars. Contributed in maintaining customer satisfaction and confidence, resulting in future business opportunities. Maintained a high project success rate within booked budgeted amount, by controlling scope of work and use of proper change control documents. Procured both internal and external direct report resources per project. Successfully managed both internal management and customer stake holder's expectations.Effectively and successfully maintained control over cost and budgeting of all projectsQuickly addressed potential project risks and prepared resolutionsAssisted customers with coordination of Telco installation, cable management, building management and other 3rd party vendors to ensure success of the overall projectManaged multiple complex projects spanning several months for individual customersMentored new local Project Managers regarding the interworking of the business objectives and proprietary tools

Successfully managed all telecommunications services for corporate office and 5 branch offices of 300+ employees. Single point of contact for employees, management and telecommunications vendors regarding internal moves, updated telecom records, cabling and invoices. Created corporate telecommunications disaster recovery plan and successfully tested offsite during a mock disaster. Created "New Hire" telecommunications package and conducted all telecom training for employees. Accurately audited and approved all telecommunications invoices; local and long distance, mobile, PBX contracts. Cross trained in IT department and assisted with IT Help Desk and proprietary data bases.Maintained 6 Nortel PBX's in the US and CanadaCoordinated onsite and remote office movesNegotiated contract decisions with, RFPs, PBX, Local and Long Distance vendorsSingle point of contact -PBX programming/trouble shooting, tone, tag, trace, and punch down lines as required

Project Management Classes

Bachelor Of Science, Business Administration