Doo Lee Email & Phone Number

Palo Alto, CA, US

• Assist on privacy and consumer protection counseling -- esp. compliance with U.S. state comprehensive privacy laws, navigating children's privacy/safety risks, and issues related to the video games industry;
• Support response to FTC and state regulatory investigations;
• Draft comments to government agencies, arguments to lawmakers/gov't staff, client alerts, privacy policies, data processing agreements, and more;
• [From Feb '24 to July '24] Seconded full-time to Google's Global Affairs and Public Policy team, advising on U.S. tech legislation related to age assurance, age-appropriate design code, social media, kids’ privacy.

Washington, DC, US

Conducted legal research and writing for the Bureau of Competition (Health Care) and Bureau of Consumer Protection (Division of Privacy and Identity Protection).

Palo Alto, CA, US

Sacramento, CA, US

• Supported CCPA investigations; drafting notice to cure letters and conducting legal research.

Mountain View, CA, US

• Legal Assistant for Android, Google Play Store & Unicorn (company-wide initiative to help make Google products family safe).
• Contracts: Drafted & negotiated a variety of commercial contracts, including complex service agreements.
• Compliance: Directly advised clients on compliance with COPPA, GDPR, CCPA and internal Alphabet policies.
• Counsel: Provided due diligence & counsel to internal clients under supervision of Product Counsel, including evaluating Google Mobile Service (Android) product features, drafting terms and conditions for external.
• Litigation: Helped triage legal escalations related to Google Play Store complaints and regulatory inquiries; organized Google’s response into a knowledge bank; drafted response letters to user complaints.
• Legal Admin: Optimized internal legal infrastructure. Improvements increased productivity by 26%, saving 13 work hours per week for counsels. Created 9 automated resources for clients. Awarded 7 director bonuses, 14.

Mountain View, CA, US

• Google's CX (Customer Experience) Lab creates insights for Product, Engineering, Marketing, Sales, and Customer Support to improve the experience for our customers using Google advertising products.
• Quality Assurance- Co-created a Quality management system for the Lab's research calls and notes. - Managed the execution strategy for Quality pilot rollout across 2 project in Q4’17 with all timeline milestones.
• Capacity Planning - Managed the execution of Lab's largest-ever project capacity planning, driving a 150% increase in research call productivity for the team; team achieved 107% to OKR target for Q1'18.- Captured.
• Business Scaling- Created a postmortem to identify, record, and improve upon the challenges faced in Large Customer Sales account recruitment and to be used as the Lab scales out to new service channels, products.

Mountain View, CA, US

• Supported 2,000+ SMB advertisers through phone, chat, and email channels with a wide range of Google advertising product-related inquiries. Diagnosed and resolved technical issues for 1,900+ cases with a 97% overall.
• Recognized for strong core performance and highest revenue growth performance in North America (over 340% to target)
• Get Your Business Online (GYBO) - Helped grow business listings on Google Search and Maps for small-to-medium sized businesses in the Midwest region (Des Moines, IA to Pittsburgh, PA) by on-boarding them to Google My.
• Sales - Apollo (Q4'16 -Q1'17)- Co-managed the launch and successful conclusion of new revenue growth pilot in North America- Managed individual and team performance, diagnosing areas for improvement and subsequent.
• Project Werewolf (Q1'17)- Partnered with AdWords Engineers to drive product feedback and deliver on-hands learning experience for Product teams, involved cross-functional teamwork across 10 time zones, managing $10K.

New York, NY, US

• Studio Lead for 25 design-engineers & engineered product and system improvements focused on User Centered Design (UCD & UXD)
• Innovated UX design in 5 different user-facing projects; led 2 projects as Team Lead
• Taught 3-4 User Experience workshops per semester at Yale and at New Haven middle schools
• DFA Yale's website: www.dfayale.com

Norcross, GA, US

• Supported over 500 businesses in the city of Suwanee, Georgia as an associate account manager
• $25 million in revenue protected
• Conducted UX research & translated the data into graphic facilitation models
• Helped to write a new and simplified occupational tax certificate renewal system that cut down paperwork by 22%

Master Of Arts In Technology Ethics And Science Policy, Technology Ethics And Policy

Doctor Of Law - Jd, Technology Law

Bachelor’S Degree, History, Cum Laude

Anthropology

Education record

Education record