- Leading development efforts of advanced learning solutions across 40k+ employees, including frontline- Managing a Workday Learning LMS implementation as the Learning Organization SME- Innovating curriculum to reach and engage a primarily non-digital distributed frontline workforce- Collaborating cross-functionally on talent onboarding, retention, performance management, and inclusion strategies- Influencing change management at the executive / C-Suite level to establish a learning culture- Translating executive business needs into transformative talent management and leadership development

Cybersecurity Awareness Gaming!- Driving corporate security awareness learning innovation via gaming technologies- Leading cross-functional virtual teams responsible for learning strategy, design, and implementation- Directing business development efforts through strategic partnership agreements

- Led the consolidation of three Learning Management Systems (Moodle, LearnUpon, and TalentLMS)- Drove innovation by blending learning curriculums and establishing a “flipped classroom” approach- Transformed training sales with a new go-to-market strategy and streamlined purchasing catalog- Headed agile-based project management demands on all training initiatives

- Headed agile project management demands on all training initiatives, resulting in 10,000+ IT Professionals certified across all company product lines, primarily via high-powered eLearning- Transformed educational delivery from 2 disparate organizations into a blended learning approach, freeing instructors to deliver twice as many courses- Established a virtual resource-based development program consisting of dozens of digital designers & developers, saving $200k+ annually and reversing slow-to-market content releases- Gamified curriculum to capture the dwindling attention of a multi-hat-wearing audience- Fostered relationships among all global department heads to drive training collaboration- Enabled cross-organizational product training through 3 major acquisitions, empowering sales teams to cross-sell products more quickly- Served as a Senior Instructional Designer and Senior eLearning Developer whenever required- Established leadership development programs to foster employee upskilling opportunities- Created development strategies relating to innovative training-related research and development discoveries

- Headed a team of 30+ worldwide engineers- Scaled operations from a single support center on U.S. business hours to 3 localized support centers, functioning on a modified follow-the-sun 24x7 operation- Transformed a costly, unattended instructor-led training into entirely virtualized curriculum, reaching a global audience in the thousands- Advised senior leadership on all educational projects- Negotiated all education-related vendor contracts, priorities, and timelines- Designed a custom Learning Management System (LMS) to accommodate blended learning and complete self-service IT Certification- Trained over 5,000 customers & partners, including countless Fortune 500 organizations- Established a learner feedback program with customer stakeholders - Maintained customer advocacy while collaborating with organizational stakeholders- Served as a Senior Instructional Designer and Senior eLearning Developer

- Co-Authored 20+ Microsoft Office courses- Forged effective platform skills, delivered video-based as well as instructor-led training delivery to thousands of learners via recorded and live events- Directed 4 teams of graphic designers, instructional designers, eLearning developers, and videographers on content production, serving as Subject Matter Expert

- Technical Engineer for the Southwest region- Supported hundreds of agent field offices, routinely engaging in the one-on-one training of agents utilizing proprietary software systems and hardware configurations

-Technical lead for organization's largest client-Led team in day-to-day IT activities supporting this client-Interfaced with senior management on daily standup reports-Carried all critical situations to closure for my assigned client