Responsible for Process and System Development projects.• lead the IFS 10 upgrade project on the field of sales and CS to improve internal processes and customer satisfaction• act as an interface between business and IT development (incl. external consultants)• enhance B2B marketing processes and build a more trusted relationship with partners by implementing Salesforce CRM Pardot module• envolve and collaborate with external consultants, act as an interface between… Show more Responsible for Process and System Development projects.• lead the IFS 10 upgrade project on the field of sales and CS to improve internal processes and customer satisfaction• act as an interface between business and IT development (incl. external consultants)• enhance B2B marketing processes and build a more trusted relationship with partners by implementing Salesforce CRM Pardot module• envolve and collaborate with external consultants, act as an interface between business and IT development• build up EDI and API connections between ERP systems with contribution of IT• implement new demands in the self-developed online dealer site• monitor and advise sales and customer service processes to reach the most effective workflows• initiate different solutions to ensure that the sales and after-sales processes and mechanisms are adequate and functional Show less

• introduce the ERP system to new associates and teach them to use• train colleagues to use the ERP system in the field of sales and customer service on a higher level• set sales rules for the articles in cooperation with production support engineers• provide troubleshooting assistance

• provide data and guides to help the sales team• keep record of sales trends and review sales forecast monthly• set and build minimum stock for immediate sales in association with production planning• make communication smooth and effective between the sales department and customer service also between the export managers and export director• stay up-to- date with new product and feature launches and ensure sales team is on board• create promotions and write… Show more • provide data and guides to help the sales team• keep record of sales trends and review sales forecast monthly• set and build minimum stock for immediate sales in association with production planning• make communication smooth and effective between the sales department and customer service also between the export managers and export director• stay up-to- date with new product and feature launches and ensure sales team is on board• create promotions and write related newsletters in cooperation with the marketing team Show less

• supervise customer account specialists in the field of sales and logistics• train new and existing colleagues• understand customer needs and offer solutions to the specialists to be able to solve their problems• track orders and shipping daily, weekly and monthly• review pending orders and specific requests to ensure excellent service• meet all sales quotas and goals

• complete management of B2B key accounts - exclusive UK, French, Scandinavian, Benelux and Czech partners (orders, collect payments, organize shipping, after sales)• develop strong working relationships with the dealers• search for potential dealers and organize sales visits• organize annual international partner seminars with professional programs since 2014 • organize participation at international trade fairs (documentation, shipping, set-up and… Show more • complete management of B2B key accounts - exclusive UK, French, Scandinavian, Benelux and Czech partners (orders, collect payments, organize shipping, after sales)• develop strong working relationships with the dealers• search for potential dealers and organize sales visits• organize annual international partner seminars with professional programs since 2014 • organize participation at international trade fairs (documentation, shipping, set-up and dismantling) 2014 - 2018 (UK, France, Italy) • prepare reports for the clients, export managers and director Show less

• maintain strong relationship with suppliers, find new ones• develop an efficient and accurate system for monitoring all open purchase orders• manage orders for shipment from point of origin to point of destination• present a summary of complaints for the vendor• review invoices for price and quantity discrepancies• manage whole administration and documentations required for customs clearance etc.