Dora Bijader Email & Phone Number

Greece

Greece

Ms Serenade 1

I provide front desk services with full accountability for updating records, maintaining stock, and
communicating via emails and phone calls.
- Act as an initial medium of communication between management and guests along with providing
receptionist level management functions. Answer phones and resolve complaints and inquiries and
provide customer service with the highest level of professionalism. Coordinate interdepartmental
practices to ensure smooth workflows. Experience in working with the Resco System.
- Enhance cruise efficiency by executing stock monitoring, order processing, and inventory
management tasks for all departments.
- Manage cash register operations and administer payment methods, including cash, credit cards, and
store cards.
- Assist the Hotel Manager, head office, Cruise Directors and other Departments Heads with
professionalism and superior communication skills to achieve individual and company objectives.
- Track and update room status information, guest and crew manifest. Prepare shift schedules, purchase
and voucher details, cruise selling status, front office logs, guest feedback, and other night audit
generated activity reports.

Croatia

I exhibited a sense of urgency as well as exceptional problem solving and active listening skills to meet the
needs of the customer and achieve customer satisfaction.
- Managed customer-centric operations, bookkeeping activities and ensured customer satisfaction by
achieving service and delivery quality assurance. Liaised with resort guests to create goodwill and
engaged and built relationships with customers to increase repeat business.
- Assisted customers with inquiries, concerns and resolved any complaints calmly and politely.

- Collaborated with Travel Agents, charters and sales offices in connection with guest reservations.
Maintained optimal room position and occupancies to generate maximum hotel revenues, monitoring
office supplies and placing orders when necessary.
- Compiled records of room vacancies, reservations, guest accounts, purchases, receipts, requests and
maintain records in both manual and computerised form using the personalised hotel check-in system.

My Monet

I did general administration and documentation along with customer support. Maintained a strong
understanding of company values and customer needs, responding quickly to complex requests in a fast-
paced environment.
- Operated checkouts and service desks, providing excellence in customer-centric service.
- Demonstrated a commitment to provide exceptional internal customer service and trusted support.
- Represented Crew regarding guest complaints and resolved any issues as quickly as possible to ensure
satisfaction.
- Assisted in food preparation and followed strict health and safety standards and regulatory
compliance.
- Adept at helping guests with baggage and valuables storage, ordering requests, providing information
and arranging check in - check out in a timely manner thereby ensuring guests’ comfort, satisfaction
and safety.
- Maintained all necessary documentation regarding guests’ activity, crew events, meeting schedules as
requested by the Captain.

Split

Croatia