Ecommerce Manager
Budapest, Hungary
-Strategic overview of country’s e-commerce activities for Calzedonia, Intimissimi, Tezenis, Falconeri and Signorvino brands-Finding new business opportunities to increase incremental revenue and customer satisfaction, working on digital projects (click and collect, return to store, O2O, marketplaces)-Working closely with Italian HQ, Croatian customer service and local business departments (retail, marketing, communication)-Defining yearly and monthly forecast, monitoring local online sales & analyzing the main KPIs-Creating the local e-commerce calendar together with brand managers, checking online content and newsletters-Managing digital marketing activities, local activities linked to warehouses, customer service, hybrid stores/spaces-Main responsible for the country’s SEO strategy-Main responsible for loyalty initiatives and campaigns-Testing new website functionalities, analyzing customer behavior and customer satisfaction-Market research, competition analysis on a regular basis