Dora Jackson Email & Phone Number

Louisville, Kentucky Area

• Visit Red Zone properties conduct thorough property walks notating opportunities• Conduct thorough room inspection • Observe associates in all disciplines • Review documentation is completed by the expectations the need of the management company, RVP’s and VP’s • Implement changes needed to meet GSS thresholds• Dissect GuestVoice to help achieve GSS goals• Hold a leadership team meeting to dive into success plan and ensure full engagement by the entire team

Southfield, Mi

Southfield, Mi

• Providing excellent guest service, while insuring efficient registration and billing services• Assumed manager on duty responsibilities when scheduled• Created weekly schedules• Operate the department within budgeted guidelines and processed front office orders• Managed department incentives and processed guest upgrades.• Attended Rooms Division Meetings bi-weekly and revenue meetings weekly

Downtown Phoenix

Downtown Phoenix

General tasks include, but aren't limited to, checking guests in, verifying ID's and credit card information, securing payment for stays and dealing with a variety of issues a guest can encounter. Expanding upon this incorporates guest issues, resolution and recovery for those with a less-than-satisfactory experience as well as surprising and delighting our guests. Specifically with the Renaissance hotel brand, all ambassadors are local Navigators to help invoke new discoveries for our everyday business or leisure travelers with local gems that are indigenous to the local environment.

Chandler Az

Listened and responded appropriately in all interactions with Consumer customers, worked toestablish rapport with customers while performing the full range of customer service and technicalsupport functions. Pro-actively worked to resolve customer issues completely and independently, worked to retaincustomer on calls and minimize call forwarding to other departments / representatives wherepossible. Used expert negotiation and problem solving skills to resolve complex and non-routine customerconcerns.