Dora Lopes Email and Phone Number

-Provide information to Owners regarding airports, restrictions, aircraft performance, documents required for travel and other details to deliver an uncompromising and efficient level of service;-Load the flight details of new reservations and changes accurately and promptly into the reservations system (IJET/ETM) to guarantee that all relevant departments have the correct and necessary data to fulfil the Owners requests, providing a high-quality customer service;-Guarantee the flight’s feasibility, by checking information in the reservation system, to promptly send the flight confirmation to Owners, delivering a high standard of service;

Received training in customer service, first aid, conflict resolution tactics and safety protocols.- Participate in pre-flight briefings to discuss crew coordination, flight details and review safety scenarios to overcome emergency situations;- Maintain a positive, empathetic and professional attitude towards the customer all the times; - Provide the best in-flight customer service while ensuring passenger and cabin safety;- Provide customer assistance;- Acknowledging and resolve customer complains; - Deal with emergencies while remaining calm under pressure; - In-flight retail top seller, using product knowledge and sales skills to increase sales and pursue targets;- Brand ambassador, responsible for presenting an immaculate image & uniform and to perform according to company high standards.

- Opening, shelving and merchandising new products in a visually appealing way;- Product knowledge and sales skills to substantially increase sales;- Handle customer queries face-to-face;- Work well under pressure, especially during holyday season;- Ensure store sales targets were met;- Proceed sales, exchanges and refunds on the daily basis.

- Provide an exceedingly high level of customer service in a luxury brand;- Ensure that the visual standards of the store meets the company's requirements;- Manage stock storage and replenishment;- Train new staff members;- Maintain good relationship with customers for repeat business;

- Brands and products promotion;- Brochures and free products distribution;- Customer approach to promote sales and achieve targets.