Dora Rivera

Dora Rivera Email and Phone Number

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Dora Rivera's Location
Friendswood, Texas, United States, United States
Dora Rivera's Contact Details

Dora Rivera personal email

n/a
About Dora Rivera

I am committed to my job, responsible, dependable, reliable, eager to learn and accept new responsibilites. My work history shows I have job stability I do not change jobs. I am qualified and have extensive experience in collections as well as credit and customer service. I am a self starter and flexible. I can monitor all accounts status daily to identify past due accounts, and communicate any issues to management. I can establish and manage financially feasible payment structures with customers in default. I am able to prepare and manage debt aging report to present to management. I can assist in monthly financial close and internal audit reporting. I have the ability to provide additional customer service to address any customer issues in regards to payment on accounts. I am detailed and can assure that discrepancies are resolved quickly, accurately and efficiently. I have knowledge of FDCPA laws, experienced skip tracer. I have strong knowledge of computerized collection systems and applications such as excel. I have ability to compute basic math calculations, using addition, subtraction, division, multiplication and percentages. I am Bilingual and have strong oral and written communication skills, with the ability to communicate clearly and provide superior telephone etiquette. I can work under pressure, and have a results-oriented attitude. I am able to keep accurate records and follow up promptly with collection inquiries. I have the ability to develop and implement process improvementsSpecialties: My field of experience is in Customer Service and Collections

Dora Rivera's Current Company Details
American National Insurance

American National Insurance

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Dora Rivera Work Experience Details
  • American National Insurance
    Customer Service Representative
    American National Insurance Jul 2013 - Present
    League City, Texas
  • Flexi Compras
    Generl Manager
    Flexi Compras Jul 2011 - May 2013
    1919 N Main, Pearland, Tx 77581
  • Durrett Motor Company
    Collector
    Durrett Motor Company Jun 2009 - Sep 2010
    Performed collection calls on delinquent accounts that were past due one day or more. These were accounts that were set up to pay weekly or biweekly. Pursuaded customers to pay same day or next day. Set up payment arrangements within company’s guidelines. I was friendly, professional but yet firm with customers. Skipped traced and located hard to find customers using different data bases and techniques. Documented all payment arrangements of accounts in house, promissory and Durrett Storage Center. Processed payments from customers in person, over the phone, by mail and email. I verified money in cash drawer and reconciled at end of day. Got money from lockbox and processed it. Called on NSF's accounts and collected monies certified funds same day or next day. Verified that customers had full insurance coverage at all times. If customers did not have proper insurance coverage , made customer aware Force place insurance was going to be added to their account unless they provide full coverage immediately. Kept customer’s addresses and phone numbers pdated. On paid in full accounts mailed out titles and necessary documents to customers. Handled bankruptcies and kept management informed. Issue accounts out for repossession, sent out repo letters certified mail. Ran daily, weekly and month end collection reports. Sent credit information to credit bureaus monthly . Reported problem accounts to management., ran DMV's, prepared buyer's License tags, performed miscellaneous clerical duties.
  • United Auto Credit Corp
    Collections Supervisor
    United Auto Credit Corp Nov 2004 - Jun 2009
    Performed and Supervised Account Representatives engaged in collection overdue payments for auto loans. Reviewed delinquent accounts. Organized collection work load according to degree and amount of delinquency assigned accounts. Trained and Supervised subordinate staff in areas of collection skip tracing, repossessions and collateral dispoal. Maintained and controlled collection activity and portfolio performance at 1.2% for 30 + days delinquency including repossessions. Took calls from irate customers. If cusotmers were elgilbe granted extension, renewal and due date changes. Conducted field chases at customer’s residence and place of employment. and collected past due payments. If customers did not have the proper insurance requirements we added Collateral Protection Insurance to protect our interest. I advised customers I would cance the Collaeral Protection Insurance if they provide proper insurance required.
  • Gmac Financial Services
    Customer Service Representative
    Gmac Financial Services Feb 1983 - Jan 2004
    Worked in Harlingen Texas from 1983 to 1993 as Collector and Customer Service Rep. I was responsible to assist Credit Analyst with Credit application invesgtions, run credit bureaus, contact GM Dealers of out come of Applicatons if approved or Denied. I also called on past due accounts being 15 days past due or more keeping delinquency at a low rate for 30, 60 and 90 days past due. Skipped traced on hard to locate customers using different data bases had good success in locating skipped out customers. Assisted customers with extensions, due date changes, renewals when they were elgible. In 1993 moved to Houston area worked At GMAC In League City From 1993 to 2004. This was a high volume Call Center inbound and outbound calls. Took between 120 to 140 calls daily was on the Spanish Team speaking mostly to Spanish customers. Took inquiries from GMAC customers from all over the United States. Gave customers highest level of customer service. Assisted with customers with extensions, renewals and inquires about leasing or Smart buy products. Was also responsible for reviewing, investigating credit applications and entering information in computer. Pulled credit reports, called banks and obtained credit infformation. Gave auto dealers payoff's quotes and faxed them the required documents. Prepared Mexico letters and refinancing agreements.
  • 2009Gmac
    Customer Service Representative
    2009Gmac Jan 1983 - Jan 2004

Dora Rivera Education Details

Frequently Asked Questions about Dora Rivera

What company does Dora Rivera work for?

Dora Rivera works for American National Insurance

What is Dora Rivera's role at the current company?

Dora Rivera's current role is at.

What is Dora Rivera's email address?

Dora Rivera's email address is do****@****ico.com

What schools did Dora Rivera attend?

Dora Rivera attended Texas State Technical College, Texas State Technical College, Texas State Technical Institute, Texas State Technical College, Texas State Technical College, Texas State Technical College, Mcallen High School.

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