Dora Saldana Email & Phone Number

Receive telephone, written, fax and e-mail inquiries concerning TRICARE eligibility, benefits determinations, and claims adjudication questions or billing problems.Obtain and analyze claims data to determine specific problem area including external communication to obtain data. Performed research and analysis. Respond to inquirer using various forms of communication (written letter, telephone, web, or email) within time frames to exceed contractual standards. Collect and record data for Customer Service records and computer analysis. Submit claims for adjudication, correction, payment, or review as appropriate.

Under moderate supervision, performed moderately complex clerical and administrative support tasks involving some independent judgment. Performed a variety of administrative, technical or analytical work of a specialized nature in furtherance of department mission. Performed research and analysis. Performed general office functions. Provided direction and information to the public on department and County procedures, regulations and policies. Maintained document, file, and record retrieval systems. Assisted the customers, setting appointments to view case files.

Communicate information to operations and sales personnel on shipments which require special handling.Advise customers, sales personnel and station manager of current status of all shipments.Respond promptly and professionally to customer request for status of shipments, routings, "Paid-On-Delivery" charges or other inquiries.Coordinate with sales and customers to develop customer specific stand operating procedures.Follow-up on sales leads provided from daily shipment logs and quotes.Assis in customer service and the preparation of quotes. Perform other duties assigned.Strong focus on customer support while overseeing the tracking of shipments across multiple accounts and productivity reports. Utilization in Microsoft Office; Excel, Word, Outlook.Utilization in multiple phone line system and high call volume.

Performed general office functionsUsed Google Drive to update spreadsheets and download work for crewsMaintained records for vehicle and equipment inventoryReceived and upload invoicesCommunicated with subcontractors on a daily basisWork closely with other administrators to ensure tasks are done in a timelymatter

Process tickets, collect money and distribute changeLog tickets onto shift reportDrop money made that day into safe for managers to deposit next dayCommunicate with tenants and customersBe respectful and calm when transactions were difficult.

Maintained assigned area of store (stocked & organized)Assist customers with locating products in timely respectful mannerRing up merchandise, bag items, collect money and distribute properchange.