Dora Silva Email & Phone Number

Porto, Pt

Porto, Portugal

- Strategic Optimization: Develop and implement cost-effective logistics strategies.- Collaborative Coordination: Ensure seamless collaboration for timely deliveries.- Performance Analytics: Analyze KPIs for continuous improvement.- Team Leadership: Lead a high-performing logistics team.- Cross-Functional Alignment: Align logistics with business objectives.- Continuous Improvement: Drive operational efficiency initiatives.- Change Management: Implement changes and optimizations seamlessly.- Data-Driven Decisions: Use data for informed decision-making.- Cultural Catalyst: Foster a culture of innovation and collaboration.- Communication Mastery: Keep stakeholders informed on workflow status.- Change Facilitator: Expert in facilitating successful process adoption.Main projects: operational migration and merge of the acquired concurrent company (Happets) while keeping teams engaged and embarking onto Barkyn culture. | Marketplace operational migration from Prestashop to Shopify | Carriers negotiation and integrations

Portugal

- Lead and manage the customer success team- Develop and implement strategies- Collaborate with cross-functional teams- Provide training and support to customers- Monitor and analyze key performance indicators (KPIs)- Setup and implementation of new ticketing tool (Dixa)Main projects: Setup and implementation of a new ticketing tool (Dixa) | Migration from Freshworks to Dixa while maintaining Barkyn customer service standards

Porto, Portugal

- Oversee and manage day-to-day operational processes- Ensure smooth and efficient operations across multiple areas (Logistics, Customer Success andPurchasing);- Coordinate and collaborate with internal departments for successful execution of projects- Monitor and track operational metrics to measure performance and identify areas for improvement- Ensure compliance with established policies and procedures- Lead and manage teams to achieve operational goals- Identify and mitigate operational risks- Drive process improvements and streamline workflows- Foster a culture of teamwork, productivity, and continuous improvement.

- Manage day-to-day operational processes to ensure business continuity- Interface with multiple areas of business operations to achieve eCommerce goals- Perform operational tasks that are not yet automated and collaborate with internal departments forsuccessful product completion and process improvements- Plan and execute non-technical internal projects or programs- Communicate workflow status to Operations and area managers, escalating customer experience andSLA risks, and advising the operations team based on a holistic view of outbound operations- Facilitate communication between multiple areas of outbound operations.

Porto, Portugal

- Manage B2C shipping solutions for inbound and outbound shipments across all modes- Establish processes and guidelines for shipping agents- Analyze data and monitor shipping performance, quality, and city operations metrics to ensure reliabledelivery service- Report escalated matters to line management promptly- Support the implementation of new processes by providing feedback and testing new solutions- Identify opportunities to enhance customer experiences.

Porto, Portugal

As Delivery Support Process Designer/Global Business Representative:- Design, monitor, optimize, and implement global processes for the team- Ensure alignment of activities across projects and identify improvement opportunities- Drive continuous improvement, process, and culture change- Establish a global framework to empower teams in developing and monitoring their processesAs Delivery Support Technician:- Handle daily communications between carriers and other teams using the cases management tool- Collaborate with various teams to find the best solutions for new issues or problems- Take responsibility for executing specified business or project deliverables to meet time and qualitystandards.

Vila Nova De Gaia

• Responsible for routing freight to carriers as well as management of orders to meet on time delivery.• Assess freight expenses and service levels to ensure cost effective routing and on time deliveries are met. • Assist administration with projects to meet the goal of continuous savings and providing value-added services to the customer.• Communicate with carriers and customer regarding any transportation issues.• Identify savings and growth opportunities to promote account profitability and enhance customer service.

Fânzeres, Gondomar

• People and recruitment management and sales metrics monitoring;• Stores supervision and operations management;• Behavioural analysis, stock control, merchandising, company sales development analysis;• Account management for expansion and franchising of the brand.