Dora Socol Email & Phone Number

Hemel Hempstead, England, United Kingdom

Hemel Hempstead, England, United Kingdom

Oversee the entire fleet operation, managing a diverse range of vehicles for optimal efficiency and cost effectiveness, building strong relationships with customers and suppliers.- Responsible of administering a fleet of 50+ purchased, leased and rented vehicles, including electric cars- Overseeing all aspects of compliance regarding servicing and MOTs, resulting in a 100% compliance rate- Implementing preventative maintenance programs, resulting in a 30% reduction in downtime and a 15% decrease in maintenance costs- Using reporting and data tracking software, finding solutions and improvement opportunities- Managing vehicle procurement and returns to address business demands, checking paperwork and recording vehicle condition, keeping meticulous records and effectively winning 100% appeals for incorrect claims- Reducing overall costs by 25% within first eight monthsAdministering and negotiating contracts with customers, ensuring favourable terms and conditions.- Focusing on customer acquisition and customer retention- Invoicing, quoting and answering general queries from customers on a daily basis

United Kingdom

Being a part of the transport team- Relay Operations Centre, coordinated end-to-end transport operations, optimising routes and schedules to enhance overall delivery efficiency and decrease costs.- Using real-time tracking system, providing customers with accurate shipment updates and improving transparency- Collaborated with cross functional teams to develop and implement strategic initiatives for process improvement, including a new training method which has decreased new joiner training time to one week. Actively working with teammembers to increase overall SLAs and productivity- Resolving logistical challenges to ensure on-time delivery and cost savings- Acting as proxy for the supply chain managers, organising workload, ensuring that all aspects of the business are being taken care of in a timely manner and at highest standards- Taking ownership of escalations from the first point of contact until resolution and follow-up- Proactively recovered 17 K critical delivery parcels on Christmas 2022

Luton, United Kingdom

Oversee and administer Whitbread and Costa client accounts, ensuring accuracy and compliance in terms of waste management and recycling services.- Conduct financial analyses, identifying areas for cost savings and implementing strategies- Collaborating with the national accounts team to address client enquiries, resolve issues promptly, and maintain high levels of customer satisfaction- Generating reports for senior management, providing insights into service performance and contributing to strategic decision-making- Actively participating in weekly and monthly clients meeting and negotiations, fostering strong client relationships and ensuring contractual compliance- Being the first point of contact for escalations, based in the customers head office- Actively reviewing services to identify any cost-saving opportunities

Luton, United Kingdom

Acting as Night Manager, being responsible for all decisions taken during the night shift.As a Night Auditor, my primary tasks were:• greeting guests, checking in, checking out, ensuring guest satisfaction, as well as• being responsible for all closeouts, banking, reports, bookings, resolving all discrepancies, creating reservations, updating accounting spreadsheets and guests transfers.I have completed over 200 Hilton courses in regards to the system, health and safety, privacy, confidentiality and security and I have attended and passed a first aid course. Moreover, I started training new employees one month after I joined the team and I have been voted Employee of the month after only four months being a part of the team.

Coordinating and managing the housekeeping team, creating housekeeping schedules, ensuring that all tasks are completed on time and at the highest standards. - Performing room and quality checks- Communicating with all other hotel departments, ensuring that guests have a safe and comfortable experience