Independently represent clients nationwide, focusing on client satisfaction and building passive income streams. Developed and implemented targeted marketing strategies to attract potential buyers and sellers. Utilized analytical skills to evaluate market trends and guide clients in making informed decisions.

Providing expert representation for clients across the Houston area in Commercial and Residential Real Estate Services for all users. Our goal is to represent you with a strategic approach in re-negotiating leases for renewals, commercial property purchases, sales, expansions, and relocations. I strive to provide you with responsiveness, dedication, and knowledge in all your real estate needs.

Partnered with the Smith Family Realty Team and a strong focus in the Houston area, I represented clients who are interested in buying, selling, or leasing a home. Extensive training and coaching have played a big part in my professional career and understanding the home-buying process in every transaction. Utilize dora-zelaya.smithfamilyrealtyteam.com, HAR.com, ProAgent (CRM system), Microsoft Office 365, ZipForms, G-Suite and DocuSign to maintain organization. Establish relationships by cold calling prospects, building repour, and assist in every step of the buying process. Completed Commercial Real Estate courses through HAR for education purposes.

Assist prospects and residents across the nation by addressing their concerns by effectively escalating emergencies through proper channels of communication. Generate pricing using YieldStar's pricing principles and understand market shifts based on demand. Update databases for all levels of employees to maintain communication and provide accurate information to residents. Support communities by guiding residents with document submission processes, complete understanding of the payment process, setting appointments, and policy reiteration. Complete assigned projects and handle privileges with full satisfaction.

Prepared leasing packages for all rentals and quickly process applications for a final decision, while maintained a 90% occupancy rate or higher. Performed administrative duties such as rent collection, communicating with residents via virtual or written correspondence, and administering lease closings. Maintain a customer focused attitude year-round to ensure a smooth renewal process for current residents. Establish creative marketing strategies to increase property occupancy and leased percentages. Address, investigate, and resolve resident complaints in a timely manner with proper documentation actions taken. Collaborate with team members to plan and organize resident events.

Received recognition for the most teller referrals in the market for the month of March 2014 with compliance to all monthly teller referrals and customer service goals set by management. Process teller transactions with 99.9% accuracy and perform ATM custodian duties on two business days of the week with full satisfaction.