Dora Coon Email & Phone Number

Rancho Cordova, Ca

Supports Customer Relation Manager in the processing of loan modification, documenting loan-history-activity, collect and review customer income/asset documentation.Examine all loan documentation for accuracy and completenessFollow up with UW, Closer, or Customer Relation Manager thru funding on any items needed to close loan.Review, monitor and notate assigned/special files to insure modification process Effectively manage a high volume pipeline, while staying aligned with corporate and OCC regulations and guidelines.Completed OTR file review – Reviewed team members loan documents before they were submitted to UW for approval

Supplied requested data to internal and external sources and maintained various projects that included providing data for a project of over 80,000 loans within a 30 day turn timeSupplied required information for the government ran HAMP Program up to 100 loans on a monthly basisWrote the policies and procedures for the print job process.Member of the Customer Service Support TeamProvided checks between 500 to 1000 daily for fees to counties and research companies for liens, assignments and research. Managed voided/stopped and outstanding check logs for these checksPromoted to Loan Service Specialists I 2001 and then Promoted to Loan Service Specialists II 2007

Processed paperwork for Post Office and maintained accounts for postal metering machinesProcessed end of month billingEncoded mail and worked on OCR and presort machines.