Dora Evans Email & Phone Number

San Antonio, Texas, United States

Small business shop owner for e-commerce retail site, ourplatter.com and etsy.ourplatter.com, specializing in custom personalized gifts

Houston, Tx

San Antonio-Based Remote Employee For Houston Company

Served as a key member on the Stewart corporate intranet team, providing day-to-day overall application administration and management for the company's intranet and collaboration sites. Worked closely with business stakeholders to analyze and understand information needs, and designed and implemented creative business solutions using Microsoft SharePoint and related technologies. Acted as a conduit between internal customers and the SharePoint infrastructure and development teams to manage and support the application.

Houston, Tx

Direct training strategy for software development subsidiary of Stewart Title, ultimately impacting more than 9K associates and customers with results-focused training initiatives and learning solutions. Oversee design, delivery, and analysis of cost-effective and solution-driven training programs for software / IT company. Direct multiple projects, assigning resources, managing deliverables, migrating risks, and ensuring quality standards. Compile statistics and report metrics on Balanced Score Card to executives. Collaborate with Sales, Support, Marketing, Implementation, and Human Resources. Identify training needs, define objectives, and create specific solutions to achieve goals. Foster vendor relations and negotiate agreements. Manage up to 10 associates, including training specialists, training supervisor, e-learning developer, and technical writers.

Houston, Tx

Led creation of training programs and directed implementation processes throughout internal / external channels. Coordinated multiple projects, ensuring start-to-finish success and accountability metrics. Formulated quality assurance polices / procedures, standards, and templates. Served as information resource throughout corporate structure; collaborated with department leaders to initiate training needs-assessment and engineer effective training programs.

Houston, Tx

Managed development of e-learning projects from inception to delivery, creating wide-ranging support systems featuring training manuals, exercises, and agendas. Provided computer-based training modules for just-in-time training. Created and facilitated instructor-led classes on various software applications, including proprietary software. Provided individual, personalized coaching to top-tier executives.

Houston, Tx

Directed instructors in daily customer training operations, planning class schedule, observing / evaluating performance, and providing on-going mentoring and support. Analyzed post-class surveys and customer feedback, relaying key data to instructors. Assisted in selection and hiring of new trainers, conducting new hire orientations, and leading “Train the Trainer” programs.