Dora Werneck Email & Phone Number

São Paulo, SP, BR

São Paulo, Brasil

Leadership of an analytical team specialized in fraud detection and operational risk management.Development of data-driven rules and strategies for risk mitigation.Collaboration with the data science team to create machine learning models.Analysis of behavioral patterns and anomaly detection.Focus on continuous model optimization to ensure accuracy and.

São Paulo, Brasil

- Acompanhamento de indicadores para gestão e identificação de vulnerabilidades e riscos de fraudes no marketplace/e-commerce (operação Latam);- Gestão de equipe com foco em qualidade e iniciativas que impactem positivamente a experiência do usuário. - Gestão de KPI's para perfomance da equipe (SLA, backlog, produtividade, qualidade, etc)- Gestão de.

São Paulo E Região, Brasil

- Gestão de equipe de atendimento ao cliente e gestão dos principais indicadores da área (NPS, produtividade e recontato) com planos de ações estruturados para melhoria dos resultados individuais e da equipe;- Capacitação e desenvolvimento dos colaboradores, buscando motivação contínua da equipe e retenção de talentos;- Projetos de otimização e melhoria.

Santo André, São Paulo

• Participant in an accelerated development program for leadership positions at Bridgestone, which includes a two-month job rotation in each macro-area of the Company, as well as leadership courses and project development.
• Implement a cross-functional team a loyalty strategy for retail customers with potential to increase profits up to R$3 million
• Led a project to reduce operating costs by approximately R$7 million.
• Conducted market research on e-commerce and supermarkets with regard to 4P's marketing.
• Constructed backorder project, focused on excellence in customer service and satisfaction, which has demonstrated the potential to increase sales by 15%

São Paulo Area, Brazil

• Contributed to increasing customer base through prospecting and relationship management
• Developed investment plans according to clients' needs and objectives
• Created a financial education program through training for companies and their employees

São Paulo Area, Brazil

• Responsible for managing relationships with AON’s global clients, ensuring high-quality service to build confidence in relationships and improve results
• Managed a portfolio of 12 high complexity clients, which have a global strategic relationship and achieved a level of customer satisfaction (NPS) of 9.5 points on average under my leadership
• Coordinated a support team of four individuals through monitoring, feedback and coaching considering the maturity and need of each individual in learning, routine assimilation and professional development
• Built and managed partnerships with national and international stakeholders to align global policies and compliance on contracts coordinated at headquarters
• Increased the financial revenue of the area through renewals and strategic sales in R$3.5 million, considering customers’ needs and objectives

São Paulo Area, Brazil

• Served complex and strategic clients globally
• Liaised the relationship and the demands of the technical and commercial areas
• Conducted negotiations with the local and international market for large risk placements
• Supported senior executives in conducting new business for the company through cross-selling methodologies
• Developed documents for renewal of contracts and presentations for clients

São Paulo Area, Brazil

• Negotiated quotes, built and managed partnerships
• Supported risk inspections for clients
• Prepared management reporting, product dashboards and business continuity plans for clients
• Acted as a facilitator between internal areas

São Paulo Area, Brazil

• Supported and managed orders' tracking process
• Prepared management reports

Certificação Green Belt Lean Seis Sigma, Project Management

Certificação para planejamento e execução de projetos de melhoria em processos empresariais através da metodologia DMAIC e as ferramentas.

Post Graduation, Business & People Management

Professional Development Programs, Business Management, 9,5

Industrial Engineer, Engineering

Activities and Societies: PUC- SP – Project of Scientific Initiation approved by PIBIC-CEPE: “Knowledge management in organic electronics.